Neon CRM vs. Raklet Community & Membership Management Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Neon CRM
Score 4.2 out of 10
Small Businesses (1-50 employees)
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users…
$99
per month
Raklet Community & Membership Management Software
Score 9.0 out of 10
Small Businesses (1-50 employees)
Raklet enables communities to meet, network and grow. Community management platform that helps users build brand engagement and opportunities, fully branded to match company colors. Users can: - Organize and enrich member database with Raklet CRM - Build custom forms and pages - Communicate via the app, text or email - Collect payments online (product & ticket sales, membership, donations, ...) - Simplify event management - Advance reporting - Create a…
$49
installation
Pricing
Neon CRMRaklet Community & Membership Management Software
Editions & Modules
Essentials
$99
per month
Impact
$199
per month
Empower
$399
per month
Essentials
$49.00
installation
Professional
$99.00
installation
Premium
$224.00
installation
Offerings
Pricing Offerings
Neon CRMRaklet Community & Membership Management Software
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsAll plans include unlimited system users, unlimited records, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon CRM designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on the organization's revenue.
More Pricing Information
Community Pulse
Neon CRMRaklet Community & Membership Management Software
Considered Both Products
Neon CRM

No answer on this topic

Raklet Community & Membership Management Software
Chose Raklet Community & Membership Management Software
We also evaluated those products before moving on with Raklet Membership Management Software. I would say the main problem is that these products are well-pronounced among membership management softwares. For this reason, first, their interfaces looked outdated and boring, and …
Top Pros
Top Cons
Features
Neon CRMRaklet Community & Membership Management Software
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Neon CRM
1.2
2 Ratings
122% below category average
Raklet Community & Membership Management Software
-
Ratings
Constituent engagement and marketing1.52 Ratings00 Ratings
Social listening1.01 Ratings00 Ratings
Digital advocacy enablement1.01 Ratings00 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Neon CRM
1.8
2 Ratings
109% below category average
Raklet Community & Membership Management Software
-
Ratings
Reporting and data visualization1.02 Ratings00 Ratings
Wealth screening2.52 Ratings00 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Neon CRM
1.4
2 Ratings
103% below category average
Raklet Community & Membership Management Software
-
Ratings
Online donation options3.02 Ratings00 Ratings
Event registration and ticketing1.01 Ratings00 Ratings
Text and phone donations1.01 Ratings00 Ratings
Volunteer shift management1.01 Ratings00 Ratings
Mobile event check-in1.01 Ratings00 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Neon CRM
1.5
2 Ratings
123% below category average
Raklet Community & Membership Management Software
-
Ratings
Role-based user permissions2.52 Ratings00 Ratings
Mobile access1.01 Ratings00 Ratings
Integrations1.01 Ratings00 Ratings
Best Alternatives
Neon CRMRaklet Community & Membership Management Software
Small Businesses
Bloomerang
Bloomerang
Score 9.0 out of 10
Kajabi
Kajabi
Score 8.2 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.0 out of 10

No answers on this topic

Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Neon CRMRaklet Community & Membership Management Software
Likelihood to Recommend
1.0
(12 ratings)
9.0
(2 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
1.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(3 ratings)
-
(0 ratings)
Implementation Rating
4.0
(1 ratings)
-
(0 ratings)
User Testimonials
Neon CRMRaklet Community & Membership Management Software
Likelihood to Recommend
Neon One, LLC
If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
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Raklet
Raklet Membership Management Software is most suitable for membership-based organizations like ourselves. If you want to create different membership plans and restrict some of the content for your paid members, Raklet can definitely be helpful. Also, our members were never this engaged before we decided on the solution. The membership management is off the hook; we can see all the activities of our members, and we don't need to manually correct their information, as they are able to update themselves. But if you want to sell physical goods to your members, you would need to use another marketing base besides Raklet Membership Management Software. We were able to go through, as we restricted some pages only to our paid members.
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Pros
Neon One, LLC
  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
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Raklet
  • Membership management
  • Great customer service
  • Value for money is off the chain
  • All the necessary features are included
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Cons
Neon One, LLC
  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
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Raklet
  • An online store would be nice
  • Separate section for newsletter subscriptions
  • More payment getaway options
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Likelihood to Renew
Neon One, LLC
Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
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Raklet
No answers on this topic
Usability
Neon One, LLC
The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
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Raklet
No answers on this topic
Support Rating
Neon One, LLC
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
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Raklet
No answers on this topic
Implementation Rating
Neon One, LLC
We had to hire someone to implement our donors into Neon CRM
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Raklet
No answers on this topic
Alternatives Considered
Neon One, LLC
It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
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Raklet
We also evaluated those products before moving on with Raklet Membership Management Software. I would say the main problem is that these products are well-pronounced among membership management softwares. For this reason, first, their interfaces looked outdated and boring, and we would like to have a better landing page to promote our readers to visit our website. Secondly, they are not as flexible as we like them to be. Most of the other solutions offered one-for-all; we didn't feel like using them because we wanted something special and customized.
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Return on Investment
Neon One, LLC
  • Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
  • Positive: Neon works easily with our website, making donations easy for the donor.
  • Positive: Neon is affordable in comparison with similar products.
  • Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
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Raklet
  • Increased efficiency
  • Affordable CRM solution
  • Promote people to subscribe at our pages
Read full review
ScreenShots

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.

Raklet Community & Membership Management Software Screenshots

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