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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Neon CRM

    Score5.8 out of 10
    Small Businesses (1-50 employees)
    Neon CRM is a nonprofit relationship management platform for small and midsize nonprofits, used to make and maintain the personal connections that drive sustainable growth. By centralizing a nonprofit’s data and tools, Neon CRM helps teams save on manual work, deepen relationships with their supporters, and grow their impact. Key Features: Donor Management: Neon CRM provides a 360-degree view of supporters, automatically capturing every…

    $99

    per month

    TIBCO® BPM Enterprise

    Score8 out of 10
    N/ATIBCO ActiveMatrix BPM is a business process management platform with capabilities for process automation, process documentation, human capital management, process patterns, and predictive operations analytics.N/A
    Pricing
    Neon CRMTIBCO® BPM Enterprise
    Editions & Modules
    Neon CRM
    $99
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Neon CRMTIBCO® BPM Enterprise
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$349 one-time feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Neon CRMTIBCO® BPM Enterprise
    Considered Both Products
    Neon One LLC
    No answer on this topic
    Cloud Software Group
    No answer on this topic
    Key User Insights
    Would buy again
    60%
    Would buy again
    3 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    60%
    Happy with the feature set
    3 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Neon CRMTIBCO® BPM Enterprise
    Communications and Marketing
    Comparison of Communications and Marketing features of Neon CRM and TIBCO® BPM Enterprise
    Feature
    Neon CRM
    1.2
    2 Ratings
    139% below category average
    TIBCO® BPM Enterprise
    -
    Ratings
    Constituent engagement and marketing1.52 Ratings00 Ratings
    Social listening1.01 Ratings00 Ratings
    Digital advocacy enablement1.01 Ratings00 Ratings
    Reporting and Analytics
    Comparison of Reporting and Analytics features of Neon CRM and TIBCO® BPM Enterprise
    Feature
    Neon CRM
    1.8
    2 Ratings
    111% below category average
    TIBCO® BPM Enterprise
    -
    Ratings
    Reporting and data visualization1.02 Ratings00 Ratings
    Wealth screening2.62 Ratings00 Ratings
    Fundraising and Events
    Comparison of Fundraising and Events features of Neon CRM and TIBCO® BPM Enterprise
    Feature
    Neon CRM
    1.4
    2 Ratings
    120% below category average
    TIBCO® BPM Enterprise
    -
    Ratings
    Online donation options3.12 Ratings00 Ratings
    Event registration and ticketing1.01 Ratings00 Ratings
    Text and phone donations1.01 Ratings00 Ratings
    Volunteer shift management1.01 Ratings00 Ratings
    Mobile event check-in1.01 Ratings00 Ratings
    Security and Platform
    Comparison of Security and Platform features of Neon CRM and TIBCO® BPM Enterprise
    Feature
    Neon CRM
    1.5
    2 Ratings
    125% below category average
    TIBCO® BPM Enterprise
    -
    Ratings
    Role-based user permissions2.62 Ratings00 Ratings
    Mobile access1.01 Ratings00 Ratings
    Integrations1.01 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Neon CRM and TIBCO® BPM Enterprise
    Feature
    Neon CRM
    -
    Ratings
    TIBCO® BPM Enterprise
    7.3
    10 Ratings
    5% below category average
    Dashboards00 Ratings7.010 Ratings
    Standard reports00 Ratings7.08 Ratings
    Custom reports00 Ratings8.07 Ratings
    Process Engine
    Comparison of Process Engine features of Neon CRM and TIBCO® BPM Enterprise
    Feature
    Neon CRM
    -
    Ratings
    TIBCO® BPM Enterprise
    8.1
    17 Ratings
    3% below category average
    Process designer00 Ratings10.015 Ratings
    Process simulation00 Ratings7.911 Ratings
    Business rules engine00 Ratings9.513 Ratings
    SOA support00 Ratings8.015 Ratings
    Process player00 Ratings6.79 Ratings
    Support for modeling languages00 Ratings8.012 Ratings
    Form builder00 Ratings8.015 Ratings
    Model execution00 Ratings7.015 Ratings
    Collaboration
    Comparison of Collaboration features of Neon CRM and TIBCO® BPM Enterprise
    Feature
    Neon CRM
    -
    Ratings
    TIBCO® BPM Enterprise
    7.0
    10 Ratings
    17% below category average
    Social collaboration tools00 Ratings7.010 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Neon CRM and TIBCO® BPM Enterprise
    Feature
    Neon CRM
    -
    Ratings
    TIBCO® BPM Enterprise
    10.0
    12 Ratings
    21% above category average
    Content management00 Ratings10.012 Ratings
    Best Alternatives
    Neon CRMTIBCO® BPM Enterprise
    Small Businesses
    Agentforce 360 for Nonprofits
    Score8.5 out of 10
    Process Street
    Score8.2 out of 10
    Medium-sized Companies
    DonorPerfect
    Score8.4 out of 10
    Bonita Platform
    Score4 out of 10
    Enterprises
    Ellucian CRM Advance
    Score5 out of 10
    IBM Business Automation Workflow
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Neon CRMTIBCO® BPM Enterprise
    Likelihood to Recommend
    1.0
    (12 ratings)
    8.0
    (18 ratings)
    Likelihood to Renew
    1.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    1.0
    (1 ratings)
    8.0
    (2 ratings)
    Support Rating
    1.0
    (3 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    4.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Neon CRMTIBCO® BPM Enterprise
    Likelihood to Recommend
    Neon One LLC
    If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
    Incentivized
    Read full review
    Cloud Software Group
    TIBCO BPM Enterprise allows integration with Corporate LDAP and at the same time define Role Based Access Control which helps in authentication and authorization of the users. It supports both default database and custom database. Drag and drop feature allows easy and faster way to do the development. It has support for deployment from design studio and scripted deployment as well. TIBCO BPM Enterprise has a wide range of plugins for development.
    Incentivized
    Read full review
    Pros
    Neon One LLC
    • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
    • NeonCRM does a good job helping you track donors' activities/engagements.
    • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
    Incentivized
    Read full review
    Cloud Software Group
    • Workspace and Openspace Console that offers a powerful method for troubleshooting and viewing the routing within a process
    • Easy representation of the corporate organization
    • Powerful IDE to design a business process as a TIBCO Business Studio BPM Edition
    • Testing and Debugging
    Incentivized
    Read full review
    Cons
    Neon One LLC
    • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
    • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
    Incentivized
    Read full review
    Cloud Software Group
    • A little bit too conservative. Not really anything leading edge. [Tibco] has plenty of customers, and that means they will probably be around forever, but [product enhancements] seem to be more [abundant in competitor product offerings].
    • It would be great to have some pre-defined themes. Pie chart labels - it would be great to get more options for sizing and placement.
    • I find it hard to trust the online portal too much. I doubt the security that is offered by this software.
    Incentivized
    Read full review
    Likelihood to Renew
    Neon One LLC
    Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
    Read full review
    Cloud Software Group
    No answers on this topic
    Usability
    Neon One LLC
    The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
    Read full review
    Cloud Software Group
    TIBCO BPM Enterprise can be integrated with other technologies like React UI which can be used to customize front end and TIBCO Business Works for processing. Services created in TIBCO BPM Enterprise can be exposed to REST which can be shared as API to external systems. Users can be created and modifies very easily using out of the box TIBCO BPM Openspace and Workspace. Events can be customized and this data can be used to generate reports.
    Incentivized
    Read full review
    Support Rating
    Neon One LLC
    As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
    Incentivized
    Read full review
    Cloud Software Group
    Because our support team is always available also for development suggestions.
    Incentivized
    Read full review
    Implementation Rating
    Neon One LLC
    We had to hire someone to implement our donors into Neon CRM
    Read full review
    Cloud Software Group
    No answers on this topic
    Alternatives Considered
    Neon One LLC
    It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
    Incentivized
    Read full review
    Cloud Software Group
    For BPM we looked at some IBM products suites, BPM Online, Oracle products and Pega Systems. The decision to go with AMX BPM was based on the evaluation by the software architect team and the cost of acquiring the TIBCO suites.
    Incentivized
    Read full review
    Return on Investment
    Neon One LLC
    • Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
    • Positive: Neon works easily with our website, making donations easy for the donor.
    • Positive: Neon is affordable in comparison with similar products.
    • Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
    Incentivized
    Read full review
    Cloud Software Group
    • In order to create a BPM management, you need to make a very solid data management model, which becomes very important in its reuse
    • The business process is very often unconnected with the implementation logic and therefore plays in favor of the re-usability of the software
    • Large customization at log level for which managing these tools can be handled minimizing effort
    Incentivized
    Read full review
    ScreenShots

    Neon CRM Screenshots

    Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.

    TIBCO® BPM Enterprise Screenshots

    Screenshot of TIBCO BPM Enterprise Login ScreenScreenshot of Work Manager UIScreenshot of Operational Monitoring dashboardScreenshot of Organization Browser