NetApp Active IQ vs. OpsRamp

If you have a NetApp or multiple NetApps, then you SHOULD use NetApp Active IQ. It is an invaluable tool. It acts like another FTE in our environment by keeping us informed. NetApp Active IQ is an excellent product; there are always areas for improvement based on evolving customer needs. NetApp Active IQ is a compliment to NetApp, pure and simple! Keep it linked at all times and make your account managers a part of your team; the product works so well, give your account managers something to do, have them keep you informed and have them help you update. I have seen a major change in NetApp account teams; they want to support their customers! Good Job NetApp!

Incentivized

PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.

Incentivized

• Makes us aware of configuration issues we wouldn't easily be aware of otherwise.
• Generates automated documents guiding us through patching and upgrades to prevent problems.

Incentivized

• Infrastructure and application monitoring.
• Infrastructure and application alerting.
• Automated patching.
• ITSM tools.

Incentivized

• Full Stack Visibility - go beyond just the storage layer
• Integration with 3rd party Observability Platforms
• API Accessibility to create custom dashboards
• Improved reporting and customization
• More Granular Security and Compliance features

Incentivized

• Self Service Portal for cloud deployments.
• Stabilization on existing ticketing systems.
• Cloud resource deployments by integrating OpsRamp with cloud.

Incentivized

Despite some interface issues, it mostly accomplishes what we need it to accomplish - give us a heads up on problems in our environment and prepare us for upgrades/patches.

Incentivized

It's a good and user friendly tool.

Incentivized

OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.

Incentivized

You can see the list of tools above; NetApp Active IQ is a compliment to the tools. Not one monitor will take care of all your needs. I am ok with 3 dashboards for my environment. SolarWinds rotates in NOC mode, NetApp Active IQ is up on its own with all the NetApp's registered, and the Palo Alto Dashboard which monitors for vulnerabilities and risks. The tools work hand in hand in the environment, working both North/South and East/West, letting us know about anomalies, risks, and pending tasks to schedule. I love ALL my tools working together; lets me sleep really well at night!

Incentivized

Pricing is very economical. You pay for monitoring and alerting, but you get a full suite of tools for the same price for free (including, Patching, ITSM, CMDB, and change management) - Good package for cheaper.

Incentivized

Technical support is appreciable. We have dedicated customer relations managers to check and see the improvement of the tool and its flaws. Sometimes, we get to interact with CMO of the organization asking our feedback and suggestions. Not every organization does that.

Incentivized

• It has caught problems on our clusters before they became true issues. It was immensely helpful to be aware of the problem so we could resolve in advance.
• It has provided specific steps to mitigate issues during patching and upgrades that we wouldn't have otherwise known about.

Incentivized

• 90% alert reduction.
• 70% of manual, routine IT.
• Processes now automated.
• 50% increase in team.
• Efficiency and productivity.

Incentivized