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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NetBeans

    Score7 out of 10
    N/ANetBeans is a free and open source platform and integrated development environment (IDE).N/A

    Zoho Desk

    Score8.3 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    NetBeansZoho Desk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    NetBeansZoho Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Community Pulse
    NetBeansZoho Desk
    Considered Both Products
    Open Source
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    93%
    Would buy again
    14 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    100%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    87%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    85%
    Implementation went as expected
    11 Answers
    Features
    NetBeansZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of NetBeans and Zoho Desk
    Feature
    NetBeans
    -
    Ratings
    Zoho Desk
    8.5
    5 Ratings
    4% above category average
    Organize and prioritize service tickets00 Ratings9.05 Ratings
    Expert directory00 Ratings7.14 Ratings
    Subscription-based notifications00 Ratings7.14 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.95 Ratings
    Ticket response00 Ratings8.95 Ratings
    Self Help Community
    Comparison of Self Help Community features of NetBeans and Zoho Desk
    Feature
    NetBeans
    -
    Ratings
    Zoho Desk
    9.8
    5 Ratings
    20% above category average
    External knowledge base00 Ratings9.85 Ratings
    Internal knowledge base00 Ratings9.85 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of NetBeans and Zoho Desk
    Feature
    NetBeans
    -
    Ratings
    Zoho Desk
    6.6
    5 Ratings
    19% below category average
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.83 Ratings
    Email support00 Ratings6.15 Ratings
    Help Desk CRM integration00 Ratings5.44 Ratings
    Best Alternatives
    NetBeansZoho Desk
    Small Businesses
    Visual Studio
    Score8.8 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    PyCharm
    Score9.3 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    WebStorm
    Score9.6 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NetBeansZoho Desk
    Likelihood to Recommend
    7.8
    (22 ratings)
    8.8
    (23 ratings)
    Usability
    9.0
    (2 ratings)
    8.0
    (12 ratings)
    Support Rating
    8.5
    (4 ratings)
    8.8
    (11 ratings)
    User Testimonials
    NetBeansZoho Desk
    Likelihood to Recommend
    Open Source
    NetBeans is extremely user friendly and easy to start developing complex applications. Adding and configuring external libraries is much simpler than in Eclipse. It is highly cost effective and most of the latest framework based libraries required are automatically downloaded to the projects. The overall tool is also light weight and consumes less memory as compared to other competitor tools.
    Incentivized
    Read full review
    Zoho
    Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
    Incentivized
    Read full review
    Pros
    Open Source
    • Debugging - Save time hunting down errors by stepping through the code to find the root of a problem.
    • Refactoring - Easily rename classes and variables or make other structural changes using built-in refactoring tools.
    • Service management - NetBeans integrates seamlessly with web application servers like Tomcat and GlassFish.
    • Source control - Works well with Git and other version control tools.
    Read full review
    Zoho
    • It provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
    • There is a very user friendly dedicated mobile application for Zoho Desk for Android and IOS devices.
    • You can easily track all of your tickets and agents from the dashboard interface.
    • You can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.
    Incentivized
    Read full review
    Cons
    Open Source
    • NetBeans [should] work smoothly with systems having less RAM. Systems with less RAM face trouble with NetBeans.
    • File open history also requires improvement. Once NetBeans is restarted, all files are closed automatically and there is no shortcut to open last opened files.
    Incentivized
    Read full review
    Zoho
    • The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
    • [I feel] its customer support needs improvement.
    Incentivized
    Read full review
    Usability
    Open Source
    Netbeans enhances my coding work, shows me where I have errors and helps find variable instances. I would be lost without find/replace in projects functionality as I use projects as templates for new projects. Occasionally the code hints aggravate me, but I understand that it is actually making me a better coder, working to get the 'green light' of a clean file with no errors or clumsy code.
    Incentivized
    Read full review
    Zoho
    I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
    Incentivized
    Read full review
    Support Rating
    Open Source
    NetBeans has a very strong user community. We can find solutions here for almost all the problems we face. In addition, we can forward NetBeans Support teams the problems we cannot solve. We can get quick feedback from the support teams, but I generally try to solve my problems by following the forums.
    Incentivized
    Read full review
    Zoho
    As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
    Incentivized
    Read full review
    Alternatives Considered
    Open Source
    It works very smoothly as compared to other tools . The problem of restarting and reimporting the projects is not in the netbeans IDE . The front end development features are good . Netbeans connector is one of the best thing which enables us to deeply integrate netbeans IDE with google chrome browser
    Incentivized
    Read full review
    Zoho
    We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
    Incentivized
    Read full review
    Return on Investment
    Open Source
    • By working on Netbeans I just learned one more tool and can teach others about it. One should learn every tool so that it might help someday if another editor is not available and you have to use different software for your work.
    • Compiling code became easy as it is not a feature of normal text editors. Only IDE can do this.
    Incentivized
    Read full review
    Zoho
    • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
    • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
    • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
    Incentivized
    Read full review
    ScreenShots

    Zoho Desk Screenshots

    Screenshot of Log and monitor phone conversations, convert them into new tickets, or attach them to existing ones. Convert social media interactions and live chat into tickets at the click of a button.Screenshot of Bring a Help Center directly into a website to strengthen self-service. Chat with Zia, an AI-powered conversation assistant. Customers can chat with Zia right from a mobile app or website. Zia processes their questions and suggests appropriate solutions from the Knowledge Base.Screenshot of With advanced process automation, internal processes can be setup within the help desk, implement them automatically, and make sure that all processes are followed precisely.Screenshot of Instant responses for instant happiness. Respond to customers the minute they reach out with Zoho Desk's embeddable chat widget. Customers can get in touch with agents instantly, right from the Help Center, so agents can respond and help them find answers faster.Screenshot of Monitor a team's performance, customize and schedule reports. Custom dashboards can be created.Screenshot of Zia brings together predictions across anomalies, sentiment, trending ticket tags, and more into a common dashboard for decision-makers to consume. They can drill down further into the details from the same dashboard to investigate further.