Network Solutions vs. Tucows

My experience with using Network Solutions hasn't been great. At best, it has almost feature parity with its competitors at a higher price. But when you tack on all the minor annoyances of being given interstitial ads for their other products or discount offers when logging in or performing a transfer, the all too common bugs where a feature doesn't work, and in my experience support takes at least a half-hour to understand your problem before even attempting to fail at a resolution. It just isn't worth it in my opinion. Go with a service with better support, features, security, and lower price.

Incentivized

• Network solutions supports TXT, MX, and CNAME records.
• DNS changes propagate fairly quickly.
• Network Solutions has a web management portal for maintenance of your account.

Incentivized

• Support for Free Open Source 3rd party products you have to pay for the help
• Calling Network Solutions during busy periods can lead to an overflow center which isn't as helpful as the domestic support centers
• Pricing could be more competitive on domain name registration
• Email boxes could have a larger capacity without having to pay for more space

Incentivized

The backend for managing your domain is very easy to work thru once you learn where everything is and what it is for if you want to do it yourself. The company has toll free phone support 24/7 that can also make changes for you if you are away from your desktop or have an emergency situation where you can't make the change yourself. This is peace of mind knowing that there is help out there should you need it. You don't have to learn the backend if you want to have the Network Solutions customer support team help you. They are secure and won't make changes for anyone who calls, they authenticate you for your protection every time

Incentivized

For the most part I've had excellent interactions with the customer support team I've dealt with at Network Solutions. When I've needed help with something like Wordpress, it hasn't always worked out so well but you can pay their techs for 1 on 1 help with these offerings, you just won't have the support for free. I've often been talked to on upsells for services that I particularly didn't need and found the offers to be annoying when the agents kept pushing me on an upsell instead of addressing my issue. It's hit or miss on that, perhaps it depends on the department you speak with.

Incentivized

Based on my experience to date, I would rate Network Solutions easily at the bottom of the list. I have not previously and would not select Network Solutions, but have worked with it as related to sites and clients previously set up there.

Incentivized

• Huge time sink for routine activities.
• Higher direct costs than competitors with similar or better features.
• Poor service leading to even more expense of time on the user's side.

Incentivized