Extremely average hosting - bad tech support
May 18, 2021

Extremely average hosting - bad tech support

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with iPage

iPage is being used by several of my clients as a domain registrar and hosting company. One client also uses the GSuite with it and has some of their other products such as SiteLock and an SSL certificate.
  • Clean user interface
  • Fast website
  • There appears to be no cPanel. This is something that is standard across just about every hosting company and it makes it easy to quickly find what you're looking for however I have not been able to find one in iPage. This makes it a less than attractive option for me.
  • Very slow tech support. Getting someone on the phone takes ages and then once they do put in a ticket for you, it might be weeks until the problem gets resolved. Really unsatisfactory in this regard.
  • Domain registration
  • Hosting
  • Gsuite integration
  • iPage is a standard registrar and host and pricing is reasonable - there are no real numbers for ROI here except maybe that it saves money from a more expensive hosting company.
iPage is on the lower end of the spectrum in terms of pricing and also features. The lack of a cPanel makes it a less attractive option than almost any other company offering the same services. Also customer service and technical support are extremely frustrating and slow. I continue to use iPage only because clients have selected it for themselves and not because I chose it myself.

Do you think iPage delivers good value for the price?

Yes

Are you happy with iPage's feature set?

No

Did iPage live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iPage go as expected?

I wasn't involved with the implementation phase

Would you buy iPage again?

No

I would say iPage is about average. They have WordPress and Weebly for site building along with their own version, but don't offer any others. There is no cPanel which I dislike as I use that quite often with all my other clients. iPage does have a clean user interface and is probably ideal for a small non tech savvy user.