Network Solutions: Domain Names, Email, WebForwarding, & DNS Pointing
August 06, 2019

Network Solutions: Domain Names, Email, WebForwarding, & DNS Pointing

Mark Linkhorst | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Network Solutions

We use Network Solutions for Domain Name Registration, Email, DNS management and web hosting.

When working for other companies, we often recommend Network Solution for similar services.

Network Solutions services give us a one stop shop to manage the domains we purchase whether we are just using Web Forwarding to point the domain to something like an Etsy shop with an email address that reflects the domain name to increase brand awareness over generic email addresses like Gmail etc.

On the e-commerce side, we use Advanced DNS records to point the Domain we have registered with Network Solutions to servers with BigCommerce. This service is included with the domain registration which isn't the cheapest available out there, but we feel the customer support and use of the Network Solution website makes it easier to manage than some other registrars we've used that are cheaper.
  • Email
  • DNS Management
  • Free Open Source web solutions
  • Web Hosting
  • Web Forwarding
  • Support for Free Open Source 3rd party products you have to pay for the help
  • Calling Network Solutions during busy periods can lead to an overflow center which isn't as helpful as the domestic support centers
  • Pricing could be more competitive on domain name registration
  • Email boxes could have a larger capacity without having to pay for more space
  • Using Network Solutions has had a positive impact on ROI
  • Depending on the domain, it can cost as little as $70 for email, web forwarding and domain registration for a year, less if you don't need the forwarding.
The backend for managing your domain is very easy to work thru once you learn where everything is and what it is for if you want to do it yourself. The company has toll free phone support 24/7 that can also make changes for you if you are away from your desktop or have an emergency situation where you can't make the change yourself. This is peace of mind knowing that there is help out there should you need it. You don't have to learn the backend if you want to have the Network Solutions customer support team help you. They are secure and won't make changes for anyone who calls, they authenticate you for your protection every time.
For the most part I've had excellent interactions with the customer support team I've dealt with at Network Solutions. When I've needed help with something like Wordpress, it hasn't always worked out so well but you can pay their techs for 1 on 1 help with these offerings, you just won't have the support for free. I've often been talked to on upsells for services that I particularly didn't need and found the offers to be annoying when the agents kept pushing me on an upsell instead of addressing my issue. It's hit or miss on that, perhaps it depends on the department you speak with.
Bluehost had some good web hosting packages depending on what you need it for. They use some newer builds for Open Source web options that Network Solutions didn't support at the time.
GoDaddy has cheap domain name registration but the Customer Support isn't as good as it is with Network Solutions.
If you know what you are doing with free open source website building applications and need no help, Network Solutions is a good place to look. If you have an Etsy shop or SmugMug account and you want to have a domain name that points to those locations, Network Solutions Web Forwarding is a cost effective easy solution. If you need email for your domain name that is reliable, Network Solutions has a solid product.