What users are saying about
6 Ratings
114 Ratings
6 Ratings
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Score 8.4 out of 100
114 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

NeverBounce

For us, NeverBounce was the most helpful when we signed up to use a new email sending software. We had hundreds of thousands of email addresses that were fairly old, so we wanted to make sure that our new software could avoid bounces. We used the paid version of NeverBounce to identify who not to add to our new system.
Jordan Comstock | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

NeverBounce
Twilio SendGrid
6.5
WYSIWYG email editor
NeverBounce
Twilio SendGrid
6.5
Dynamic content
NeverBounce
Twilio SendGrid
6.5
Ability to test dynamic content
NeverBounce
Twilio SendGrid
6.8
Landing pages
NeverBounce
Twilio SendGrid
4.2
A/B testing
NeverBounce
Twilio SendGrid
6.1
Mobile optimization
NeverBounce
Twilio SendGrid
6.8
Email deliverability reporting
NeverBounce
Twilio SendGrid
8.5
List management
NeverBounce
Twilio SendGrid
6.9
Triggered drip sequences
NeverBounce
Twilio SendGrid
5.8

Reporting & Analytics

NeverBounce
Twilio SendGrid
6.5
Dashboards
NeverBounce
Twilio SendGrid
7.0
Standard reports
NeverBounce
Twilio SendGrid
7.2
Custom reports
NeverBounce
Twilio SendGrid
5.1

Pre-Send Testing

NeverBounce
Twilio SendGrid
4.1
URL Validation
NeverBounce
Twilio SendGrid
4.8
Link Tracking
NeverBounce
Twilio SendGrid
6.1
Image Validation
NeverBounce
Twilio SendGrid
4.0
Inbox Display
NeverBounce
Twilio SendGrid
3.8
Email Accessibility Tools
NeverBounce
Twilio SendGrid
4.6
Spelling and Grammar Check
NeverBounce
Twilio SendGrid
1.0
Spam Testing
NeverBounce
Twilio SendGrid
4.0
Email Previews
NeverBounce
Twilio SendGrid
4.8

Pros

NeverBounce

  • Accurate
  • Trustworthy
  • Reliable
Josh MacDonald | TrustRadius Reviewer

Twilio SendGrid

  • Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
  • Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
  • Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
  • Some of the cheapest and best dedicated IPs.
  • Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
Evan Laird | TrustRadius Reviewer

Cons

NeverBounce

  • The catch-all emails aren't that clear. I'm never sure if I should use them or not.
  • Not 100% reliable. I had a high bounce rate (7%) in a campaign whose database I cleaned with NeverBounce.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

  • Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
  • The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
  • The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
  • Their customer support isn't the best. Certainly some room for improvement there.
Anonymous | TrustRadius Reviewer

Usability

NeverBounce

No score
No answers yet
No answers on this topic

Twilio SendGrid

Twilio SendGrid 1.0
Based on 4 answers
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Zee Gimon | TrustRadius Reviewer

Support Rating

NeverBounce

NeverBounce 8.0
Based on 5 answers
When I needed support, I reached out to them and they were very helpful. They even offered me a promo code for my first purchase, which was nice to have
Jordan Comstock | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid 6.5
Based on 13 answers
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Bryan McAnulty | TrustRadius Reviewer

Alternatives Considered

NeverBounce

Hunter was billed monthly but I wanted a pay-as-you-go model like what NeverBounce offers.
Josh MacDonald | TrustRadius Reviewer

Twilio SendGrid

With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.
Anonymous | TrustRadius Reviewer

Return on Investment

NeverBounce

  • Positive ROI -Less CAC, higher deliverability, and better leads to nurture.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

  • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
  • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Darcy Knapp, MBA | TrustRadius Reviewer

Pricing Details

NeverBounce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NeverBounce Editions & Modules

Edition
Up to 10,000$0.0081
Up to 100,000$0.0051
Up to 250,000$0.0041
  1. Per Email
Additional Pricing Details

Twilio SendGrid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio SendGrid Editions & Modules

Edition
FreeFree
Basic15.002
Advanced60.002
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NeverBounce
9.2
Twilio SendGrid
7.4

Usability

NeverBounce
Twilio SendGrid
1.0

Support Rating

NeverBounce
8.0
Twilio SendGrid
6.5

Add comparison