Nexthink Workplace Experience is a cloud-native platform allowing IT teams to manage the Digital Employee Experience (DEX) by providing insights across devices, applications, users, operating systems, locations and organizational units.
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Preciate
Score 9.0 out of 10
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Preciate is an employee recognition platform from the company of the same name in Dallas.
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Pricing
Nexthink
Preciate
Editions & Modules
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Offerings
Pricing Offerings
Nexthink
Preciate
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
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No
Entry-level Setup Fee
Required
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Nexthink
Preciate
Considered Both Products
Nexthink
Verified User
Anonymous
Chose Nexthink
Nexthink is on the bleeding edge of employee feedback, which allows you to focus on the highest priorities, that in turn enables delivery of the best digital experience.
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does …
Also reviewed are Aeternity, Lakeside, and HP Proactive. The selection window wouldn't let me enter these, so putting them here. Nexthink was chosen mainly because of a broader set of use case potential, however, another huge point was the culture of the company. They value …
Principal Engineer - Global Desktop Infrastructure Services
Chose Nexthink
We leveraged several off the shelf performance tools prior to engaging with Nexthink (Windows Performance Toolkit, PCMark, etc.). Once we did our proof of concept with Nexthink, we knew we'd found the right tool for our organization.
We have explored using other end-user experience management tools but Nexthink stood out to us as the best option. It is very easy to get started with Nexthink using their "Nexthink Learn" platform. From there the integration of the different product offerings was seamless. …
Nexthink approaches the problem from the employees view. Using the perception from employee sentiment campaign to help steer the conversation within IT departments and not in an echo chamber that we’re used to. The community platform alone gives everyone that uses the platform …
Nexthink is the market leader in terms of measuring real user experience w.r.t End-user device. Systrack sensors work great but the GUI is not very attractive. Aternity is another great solution when integrated with other riverbed solutions like Appresponse, NetIM, and …
I don't like using LinkedIn because it is too personal and not private enough, also recognition gets lost after you post it. With Preciate, the employee or person can take the recognition along with them at their next role or job. I also think that the company stands for some …
The only tools that are close are Slack and chatter, which to me are not as useful or user-friendly, nor do they allow you to take the recognition and connections with you. I am confident that Preciate's platform helps you to build real and long-lasting relationships.
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
If you have a fast-growing team that is on the same training journey, it allows you to see who is and who is not engaged. I carefully measure who participates in consistent recognition and discussions, and my findings so far are that there is a correlation between recognition and engagement. Most of my least engaged employees when it comes to Preciate recognition assignments or suggestions tend to also be the lowest-performing reps when it comes to metrics or results. I am currently measuring the top users to see what affects recognition has on morale and enthusiasm.
Sometimes it's a bit of a task when we spot an issue and need to provide machine logs for Nexthink to investigate. I believe this isn't the case when you go and use Nexthink cloud.
I think the documentation can be improved. It can be very hard to follow and lacks detail.
Preciate is always ready to help with questions or problems. They are good at follow up and also being proactive when new versions or upgrades are released. They also do a great job putting useful information on social media like LinkedIn and Twitter, that information is useful when we have an issue. Additionally, they have been really good at taking our suggestions and incorporating them into future builds and versions.
We have explored using other end-user experience management tools but Nexthink stood out to us as the best option. It is very easy to get started with Nexthink using their "Nexthink Learn" platform. From there the integration of the different product offerings was seamless. Nexthink provides a wide variety of library packs that come ready to use out the box, simply import them and start using them. The customisable dashboards have given our product and service owners more visibility than they've ever had before. The Nexthink community is one of the best I have been a part of, everyone is actively sharing ideas and promoting innovation. Nexthink regularly hosts user groups that bring their clients together to discuss use cases and the value they have generated using the tool. They are also very transparent with their roadmap and what they are working on, ensuring the focus is aligned to the needs of the customer.
I don't like using LinkedIn because it is too personal and not private enough, also recognition gets lost after you post it. With Preciate, the employee or person can take the recognition along with them at their next role or job. I also think that the company stands for some amazing things.
The biggest ROI has been how Nexthink has helped us is with regards to time. Due to Nexthink, we are able to find/resolve issues much faster due to the great detail that Nexthink shows regarding a device history.
Nexthink allows us to be proactive in our troubleshooting. This is a huge ROI, as it provides a summary of our users issues they are facing, and we can then prioritize our time with reaching out to the end users to solve issues before they become major problems for the end user later.
