Nextiva Customer Experience vs. SAP Service Cloud
Nextiva Customer Experience vs. SAP Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nextiva Customer Experience | N/A | Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time… | N/A | |
SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
Nextiva Customer Experience | SAP Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nextiva Customer Experience | SAP Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Nextiva Customer Experience | SAP Service Cloud | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nextiva Customer Experience | SAP Service Cloud | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.6 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Support Rating | - (0 ratings) | 5.5 (1 ratings) |
Ease of integration | - (0 ratings) | 7.4 (40 ratings) |
Nextiva Customer Experience | SAP Service Cloud | |
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Likelihood to Recommend | Nextiva | SAP |
Pros | Nextiva No answers on this topic | SAP |
Cons | Nextiva No answers on this topic | SAP |
Likelihood to Renew | Nextiva No answers on this topic | SAP |
Support Rating | Nextiva No answers on this topic | SAP |
Alternatives Considered | Nextiva | SAP |
Return on Investment | Nextiva No answers on this topic | SAP |
ScreenShots |