Nextpoint vs. Socialtext (discontinued)

Nextpoint is great in a wide range of scenarios. Specifically, it has worked very well for me when we have been confronted with both large and small document productions which need to be reviewed. We have also been able to use Nextpoint to address some other, non-document production related problems. I think Nextpoint is a strong tool to consider in just about any scenario. The only time I would hesitate to use Nextpoint would be in some type of involved document production that needs many levels of organization. The lack of subfolders can be a bit of a challenge and, although the coding options meet the need in my opinion, it is not exactly what everyone is looking for.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Importing data is a breeze with Nextpoint.
• Customer support is above and beyond any in the industry.
• From collection to culling, to review, processing and production - this is by far the best program.
• The Nextpoint team is constantly improving upon its great products and keeps users powered up and educated, using customer feedback.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Tagging email families and related documents can take a bit longer than other e-discovery platforms.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

The basic package does not include support other than general issues and the help content is not very helpful. The next level has committed and dedicated resources which would provide a better rating here but for the basic package, the support is lacking which makes it a difficult starting option and as a result, you then miss out on the pricing benefits.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Nextpoint's ability to allow users to customize the way they use the system is what sets it apart. You can use Nextpoint in a variety of ways and completely customize the way the system tracks information and data. The ability to set up different searches and data points being tracked is extremely helpful.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• This program pays for itself in time and money saved versus traditional eDiscovery platforms.
• For less than $1,000 a month, all databases for all cases can be processed and produced for us with this program. It cuts out the middle man and the hidden expenses, costing the firm and the client far less than other eDiscovery programs.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions