NICE CXone vs. NovelVox Agent Accelerator
NICE CXone vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | NovelVox Agent Accelerator | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | NovelVox Agent Accelerator | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | NovelVox Agent Accelerator | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | NovelVox Agent Accelerator | |
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Likelihood to Recommend | NICE Systems | NovelVox No answers on this topic |
Pros | NICE Systems | NovelVox No answers on this topic |
Cons | NICE Systems | NovelVox No answers on this topic |
Likelihood to Renew | NICE Systems | NovelVox No answers on this topic |
Usability | NICE Systems | NovelVox No answers on this topic |
Reliability and Availability | NICE Systems | NovelVox No answers on this topic |
Performance | NICE Systems | NovelVox No answers on this topic |
Support Rating | NICE Systems | NovelVox No answers on this topic |
In-Person Training | NICE Systems | NovelVox No answers on this topic |
Online Training | NICE Systems | NovelVox No answers on this topic |
Implementation Rating | NICE Systems | NovelVox No answers on this topic |
Alternatives Considered | NICE Systems | NovelVox No answers on this topic |
Scalability | NICE Systems | NovelVox No answers on this topic |
Return on Investment | NICE Systems | NovelVox No answers on this topic |
ScreenShots | NICE CXone Screenshots | NovelVox Agent Accelerator Screenshots |