NICE CXone vs. Samespace
NICE CXone vs. Samespace
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Samespace | Mid-Size Companies (51-1,000 employees) | Samespace supports customer experience, and aims to increase agent productivity. Samespace integrates into a CRM to make contact center agile and adaptable, to make sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics. | $50 per user per month, billed annually. Starting at 10 users. |
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Entry-level Setup Fee | No setup fee | $50 per user per month | ||||||||||||||
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More Pricing Information |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | Samespace | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Samespace | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.8 (5 ratings) | - (0 ratings) |
In-Person Training | 3.0 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Samespace | |
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Likelihood to Recommend | NICE Systems | Samespace No answers on this topic |
Pros | NICE Systems | Samespace No answers on this topic |
Cons | NICE Systems | Samespace No answers on this topic |
Likelihood to Renew | NICE Systems | Samespace No answers on this topic |
Usability | NICE Systems | Samespace No answers on this topic |
Reliability and Availability | NICE Systems | Samespace No answers on this topic |
Performance | NICE Systems | Samespace No answers on this topic |
Support Rating | NICE Systems | Samespace No answers on this topic |
In-Person Training | NICE Systems | Samespace No answers on this topic |
Online Training | NICE Systems | Samespace No answers on this topic |
Implementation Rating | NICE Systems | Samespace No answers on this topic |
Alternatives Considered | NICE Systems | Samespace No answers on this topic |
Scalability | NICE Systems | Samespace No answers on this topic |
Return on Investment | NICE Systems | Samespace No answers on this topic |
ScreenShots | NICE CXone Screenshots |