NICE CXone vs. SmartFocus, now part of Actito
NICE CXone vs. SmartFocus, now part of Actito
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
SmartFocus, now part of Actito | N/A | SmartFocus offers real-time interaction management software. Their messaging cloud marketing platform encompasses email, social, mobile and analytics capabilities. Founded in 1999 as EmailVision, SmartFocus has grown to serve customers across the globe; SmartFocus boasts over 2,500 customers of its Message Cloud, including HP, Mercedes-Benz, and others. It's features are relatively broad and encompassing, though central to it is the ability to build and launch email marketing campaigns. It also… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | SmartFocus, now part of Actito | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | SmartFocus, now part of Actito | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Emarsys Score 7.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Monetate Score 7.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Monetate Score 7.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | SmartFocus, now part of Actito | |
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Likelihood to Recommend | 8.4 (578 ratings) | 7.0 (1 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | SmartFocus, now part of Actito | |
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Likelihood to Recommend | NICE Systems | Actito |
Pros | NICE Systems | Actito |
Cons | NICE Systems | Actito |
Likelihood to Renew | NICE Systems | Actito No answers on this topic |
Usability | NICE Systems | Actito No answers on this topic |
Reliability and Availability | NICE Systems | Actito No answers on this topic |
Performance | NICE Systems | Actito No answers on this topic |
Support Rating | NICE Systems | Actito No answers on this topic |
In-Person Training | NICE Systems | Actito No answers on this topic |
Online Training | NICE Systems | Actito No answers on this topic |
Implementation Rating | NICE Systems | Actito No answers on this topic |
Alternatives Considered | NICE Systems | Actito |
Scalability | NICE Systems | Actito No answers on this topic |
Return on Investment | NICE Systems | Actito |
ScreenShots | NICE CXone Screenshots |