NiceJob vs Trustpilot

Likelihood to Recommend

NiceJob is a good company that is well suited to a mid-size organization or a small business with a large client base. It is perfect for these times where an online presence and good reviews are essential to sales. It is not especially suited to a smaller business with a smaller budget and fewer clients.

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Tracy Arrington

Owner

Tracy Arrington StudiosLuxury Goods & Jewelry, 1-10 employees

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I believe that if you can, avoid *ever* creating a profile on any of these third-party review websites. Online reputation management can be expensive, tedious, and frustrating. Keep all your reviews on your own website, and skip the noise of third-party review platforms. You can use your social profiles (ie. Google, Facebook, LinkedIn) for verified testimonials if needed. From firsthand experience, Trustpilot will deliberately allow fake and malicious reviews, then ask you for hundreds of dollars a month just to reply or remove the spam content.

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Hannah Walker

Client Relations Specialist

n/aDesign, 1-10 employees

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Pros

Automated contact to clients.
More 5 star reviews.
Automatically post reviews on social media.

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Verified User

Director in Corporate

Staffing & Recruiting Company, 11-50 employees

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Completing the review for the customer is a simple process which enables us to receive more feedback.
The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.

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Melissa Best

Director of Digital Marketing

TaxSlayer, LLCFinancial Services, 201-500 employees

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Cons

Quite costly for a small business.

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Tracy Arrington

Owner

Tracy Arrington StudiosLuxury Goods & Jewelry, 1-10 employees

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Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
Product reviews should be visible on search engines too.
Review requests email templates are not the best.

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Verified User

Account Manager in Customer Service

Financial Services Company, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

$45 per Location

NiceJob Editions & Modules

Edition

Lite	$45.00¹
Standard	$75.00¹
Standard + Convert	$175.00¹
Lite + Convert	$145.00¹

per Location

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Trustpilot Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Trustpilot 8.0

Based on 1 answer

It's expensive and customer service is not the best.

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Verified User

Account Manager in Customer Service

Financial Services Company, 1-10 employees

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Support Rating

No score

No answers yet

No answers on this topic

Trustpilot 8.7

Based on 5 answers

I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.

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Melissa Best

Director of Digital Marketing

TaxSlayer, LLCFinancial Services, 201-500 employees

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Alternatives Considered

The only way we got reviews before NiceJob was directly through a Google link we sent to our customers asking for a review. We were able to triple our reviews during the time we used NiceJob.

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Tracy Arrington

Owner

Tracy Arrington StudiosLuxury Goods & Jewelry, 1-10 employees

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Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.

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