NiceJob vs. Trustpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NiceJob
Score 10.0 out of 10
Small Businesses (1-50 employees)
NiceJob is offers a platform that helps local businesses collect reviews from their customers and gain a greater presence on social media. According to the vendor, the product makes it easy to create a portfolio of great projects, and use photos to get more reviews on all major review sites. NiceJob then helps spread customer stories to new potential customers through social media channels like Facebook, as well as publish them to the website, building trust with website visitors…
$45
per Location
Trustpilot
Score 6.7 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
$259
per month per domain
Pricing
NiceJobTrustpilot
Editions & Modules
Lite
$45.00
per Location
Standard
$75.00
per Location
Lite + Convert
$145.00
per Location
Standard + Convert
$175.00
per Location
Plus
$259
per month per domain
Premium
$629
per month per domain
Advanced
$1,059
per month per domain
Enterprise
Contact for pricing
Offerings
Pricing Offerings
NiceJobTrustpilot
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NiceJobTrustpilot
Considered Both Products
NiceJob
Chose NiceJob
The only way we got reviews before NiceJob was directly through a Google link we sent to our customers asking for a review. We were able to triple our reviews during the time we used NiceJob.
Trustpilot
Chose Trustpilot
Google Business is free, and you covers the standard features you get from Trustpilot - arguably with more reach. For us, it was a solid backup after having our relationship sullied by our TP account manager.
Chose Trustpilot
We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. …
Chose Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
Best Alternatives
NiceJobTrustpilot
Small Businesses
Growave
Growave
Score 9.7 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
Bazaarvoice
Bazaarvoice
Score 7.7 out of 10
Bazaarvoice
Bazaarvoice
Score 7.7 out of 10
Enterprises
Bazaarvoice
Bazaarvoice
Score 7.7 out of 10
Bazaarvoice
Bazaarvoice
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NiceJobTrustpilot
Likelihood to Recommend
9.3
(0 ratings)
5.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(0 ratings)
Usability
-
(0 ratings)
8.5
(0 ratings)
Support Rating
-
(0 ratings)
8.7
(0 ratings)
User Testimonials
NiceJobTrustpilot
Likelihood to Recommend
NiceJob is very simple and easy to navigate.
Read full review
Increases consumer confidence as they can see the reviews on the product, the service provided, and the overall company review. This then leads to more orders. Helps when there is a new product with no reviews yet, as customers can see that the company has an overall score of 4.6 and are confident in buying
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Pros
  • Works seamlessly with Google.
  • Great people.
  • Effective.
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  • Their website UI allows for fluid visualizations and analysis of the review data.
  • Their website widget integrates well with the website allowing us to display reviews dynamically.
  • They have pretty advanced integrations with Google SERPs where you can actually have your TP review show up instead of your Google review, which can have benefits.
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Cons
  • Video testimonials.
  • More integrations.
  • Can't think of anything else!
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  • It would be good to have more control over invalid reviews.
  • It would be good if buyers were required to contact the company to express their concerns before doing it on the reviews sites because many times a negative impression is caused by a misunderstanding and other potential buyers are not helped by being exposed to this misinformation.
  • Ideally, the data could be integrated into our website easier.
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Likelihood to Renew
No answers on this topic
It's expensive and customer service is not the best.
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Usability
No answers on this topic
Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!
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Support Rating
No answers on this topic
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Alternatives Considered
The only way we got reviews before NiceJob was directly through a Google link we sent to our customers asking for a review. We were able to triple our reviews during the time we used NiceJob.
Read full review
Google Business is free, and you covers the standard features you get from Trustpilot - arguably with more reach. For us, it was a solid backup after having our relationship sullied by our TP account manager
Read full review
Return on Investment
  • More 5 star reviews.
  • Better reputation.
  • All automated.
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  • We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
  • Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
  • We saw an uptick in traffic in from our Trustpilot review page to our website.
Read full review
ScreenShots