What users are saying about
6 Ratings
24 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

NiceJob

NiceJob is a good company that is well suited to a mid-size organization or a small business with a large client base. It is perfect for these times where an online presence and good reviews are essential to sales. It is not especially suited to a smaller business with a smaller budget and fewer clients.
Tracy Arrington | TrustRadius Reviewer

Trustpilot

TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.
Isaiah McPeak | TrustRadius Reviewer

Pros

NiceJob

  • Automated contact to clients.
  • More 5 star reviews.
  • Automatically post reviews on social media.
Anonymous | TrustRadius Reviewer

Trustpilot

  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
Melissa Best | TrustRadius Reviewer

Cons

NiceJob

  • Quite costly for a small business.
Tracy Arrington | TrustRadius Reviewer

Trustpilot

  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NiceJob

No score
No answers yet
No answers on this topic

Trustpilot

Trustpilot 8.0
Based on 1 answer
It's expensive and customer service is not the best.
Anonymous | TrustRadius Reviewer

Support Rating

NiceJob

No score
No answers yet
No answers on this topic

Trustpilot

Trustpilot 8.5
Based on 5 answers
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
Melissa Best | TrustRadius Reviewer

Alternatives Considered

NiceJob

The only way we got reviews before NiceJob was directly through a Google link we sent to our customers asking for a review. We were able to triple our reviews during the time we used NiceJob.
Tracy Arrington | TrustRadius Reviewer

Trustpilot

Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
Thomas Pittman | TrustRadius Reviewer

Return on Investment

NiceJob

  • More 5 star reviews.
  • Better reputation.
  • All automated.
Anonymous | TrustRadius Reviewer

Trustpilot

  • We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
  • Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
  • We saw an uptick in traffic in from our Trustpilot review page to our website.
Melissa Best | TrustRadius Reviewer

Pricing Details

NiceJob

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NiceJob Editions & Modules

Edition
Lite$45.001
Standard$75.001
Standard + Convert$175.001
Lite + Convert$145.001
  1. per Location
Additional Pricing Details

Trustpilot

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trustpilot Editions & Modules

Additional Pricing Details

Add comparison