Nmap vs. Spiceworks Help Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nmap
Score 9.6 out of 10
N/A
Nmap is a free, open source network discovery, mapper, and security auditing software. Its core features include port scanning identifying unknown devices, testing for security vulnerabilities, and identifying network issues.
$49,980
one-time fee
Spiceworks Help Desk
Score 8.4 out of 10
N/A
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…N/A
Pricing
NmapSpiceworks Help Desk
Editions & Modules
Nmap OEM Small/Startup Company Redistribution License - Quarterly Term Maintenance Fee
$7,980
Every Three Months per license
Nmap OEM Mid-Sized Company Redistribution License - Quarterly Term Maintenance Fee
$11,980
Every Three Months per license
Nmap OEM Enterprise Redistribution License - Quarterly Term Maintenance Fee
$13,980
Every Three Months per license
Nmap OEM Small/Startup Company Redistribution License - Annual Maintenance Fee
$14,980
per year per license
Nmap OEM Mid-Sized Company Redistribution License - Annual Maintenance Fee
$19,980
per year per license
Nmap OEM Enterprise Redistribution License - Annual Maintenance Fee
$23,980
per year per license
Nmap OEM Small/Startup Company Redistribution License - Perpetual License
$49,980
one-time fee per license
Nmap OEM Small/Startup Company Redistribution License - 5 year prepay Maintenance Fee
$59,920
Every Five Years per license
Nmap OEM Mid-Sized Company Redistribution License - 5 year prepay Maintenance Fee
$79,920
Every Five Years per license
Nmap OEM Mid-Sized Company Redistribution License - Perpetual License
$79,980
one-time fee per license
Nmap OEM Enterprise Redistribution License - 5 year prepay Maintenance Fee
$95,920
Every Five Years per license
Nmap OEM Enterprise Redistribution License - Perpetual License
$98,980
one-time fee per license
All Tiers
Free
Offerings
Pricing Offerings
NmapSpiceworks Help Desk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll perpetual licenses include a six-month trial period during which you can cancel for any reason and receive a full refund of all money paid (including maintenance). The term license is only a 3-month commitment and cal also be terminated with full refund during the first 30 days of the initial quarter.
More Pricing Information
Features
NmapSpiceworks Help Desk
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
Nmap
8.1
16 Ratings
3% below category average
Spiceworks Help Desk
-
Ratings
Automated network device discovery8.410 Ratings00 Ratings
Network monitoring9.011 Ratings00 Ratings
Baseline threshold calculation10.05 Ratings00 Ratings
Alerts9.33 Ratings00 Ratings
Network capacity planning7.06 Ratings00 Ratings
Packet capture analysis7.06 Ratings00 Ratings
Network mapping9.515 Ratings00 Ratings
Customizable reports4.59 Ratings00 Ratings
Wireless infrastructure monitoring10.07 Ratings00 Ratings
Hardware health monitoring6.05 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Nmap
-
Ratings
Spiceworks Help Desk
7.8
54 Ratings
0% below category average
Organize and prioritize service tickets00 Ratings7.753 Ratings
Expert directory00 Ratings5.846 Ratings
Subscription-based notifications00 Ratings7.641 Ratings
ITSM collaboration and documentation00 Ratings6.744 Ratings
Ticket creation and submission00 Ratings9.653 Ratings
Ticket response00 Ratings9.452 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Nmap
-
Ratings
Spiceworks Help Desk
7.4
51 Ratings
3% below category average
External knowledge base00 Ratings8.947 Ratings
Internal knowledge base00 Ratings5.947 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Nmap
-
Ratings
Spiceworks Help Desk
5.2
51 Ratings
36% below category average
Customer portal00 Ratings6.045 Ratings
IVR00 Ratings4.010 Ratings
Social integration00 Ratings3.026 Ratings
Email support00 Ratings8.045 Ratings
Help Desk CRM integration00 Ratings5.027 Ratings
Best Alternatives
NmapSpiceworks Help Desk
Small Businesses
NinjaOne
NinjaOne
Score 9.3 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
PingPlotter
PingPlotter
Score 9.5 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
NETSCOUT nGeniusONE
NETSCOUT nGeniusONE
Score 8.9 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NmapSpiceworks Help Desk
Likelihood to Recommend
9.7
(17 ratings)
8.9
(82 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(29 ratings)
Usability
-
(0 ratings)
8.6
(8 ratings)
Availability
-
(0 ratings)
10.0
(3 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
8.4
(7 ratings)
8.7
(26 ratings)
Implementation Rating
-
(0 ratings)
10.0
(7 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
NmapSpiceworks Help Desk
Likelihood to Recommend
Open Source
If you're a sysadmin, or anyone who's had to deploy network services, you've almost certainly had to use Nmap at some point or other. Need to see what devices are on your LAN? Nmap can tell you that. Want to check which ports your web server has open to the internet? Nmap is your friend.
Nmap is a powerful command-line tool and has many options that require some reading of documentation to get the best out of (although generally straightforward). If the thought of working at the command-line scares you (presumably not if you're reading this review), then you may want a much simpler tool, or at least check out Zenmap GUI.
Read full review
Spiceworks Ziff Davis
It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
Read full review
Pros
Open Source
  • NMap provides a very fast and a very thorough network "sweep" that allows you to quickly map out exactly what's on your network.
  • NMap is highly configurable. The "canned" choices are very good in most instances, but using various switches and options, you can create a very specific scan and get exactly the results you're looking for.
  • NMap is easy to use. Even a new administrator will be able to use the graphical version (Zenmap) with efficiency right away.
Read full review
Spiceworks Ziff Davis
  • It helps to multitask, even on the go with the mobile App.
  • We can customize to meet your needs with automated responses, notifications, and templates.
  • Detailed reports allow managers to keep track [of] and analyze data.
  • Allows for a database to store notes helpful for future tickets.
Read full review
Cons
Open Source
  • exporting, There's a serious lack of ability to export the information in a readable format to present to VPs and such. I always find myself doing a lot of data massaging to get it in a pretty format
  • some scans can trigger sensitive IDS/IPS
  • SYN scans can be particularly aggressive and cause problems on remote systems.
Read full review
Spiceworks Ziff Davis
  • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
  • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
  • Improved ability to customize the system generated emails to improve the formatting and company branding.
Read full review
Likelihood to Renew
Open Source
No answers on this topic
Spiceworks Ziff Davis
Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
Read full review
Usability
Open Source
No answers on this topic
Spiceworks Ziff Davis
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
Read full review
Reliability and Availability
Open Source
No answers on this topic
Spiceworks Ziff Davis
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Read full review
Support Rating
Open Source
There is a very large support community and a robust selection of add-ons and scripts. Once you get the use down this is one of the most powerful tools and you can find anything you are looking for as far as examples on the web. While not having official support its not lacking by any means.
Read full review
Spiceworks Ziff Davis
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Read full review
Implementation Rating
Open Source
No answers on this topic
Spiceworks Ziff Davis
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Read full review
Alternatives Considered
Open Source
Alternatives to Nmap (other IP scanners) are often much more limited in what they can do; They often only allow you to scan a specific subset of ports or a limited number of IP addresses in one command. Nmap is unrestricted in that regard. What makes Nmap stand out above the rest, is the complete network analysis package you get with it. It allows IP scanner, network deep-dives, hardware analysis, vulnerability analysis, encryption detailing, and so much more, in one free application
Read full review
Spiceworks Ziff Davis
EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
Read full review
Return on Investment
Open Source
  • Nmap with Wireshark is free, so it's been a great combo team to gather info and test.
  • It's allowed us to avoid fines from false positives and to fix actual issues ourselves.
  • Great for finding hosts, helps keep the network secure.
Read full review
Spiceworks Ziff Davis
  • Positive - Allow organizations to implement structured Help Desk procedures.
  • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
  • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
  • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
Read full review
ScreenShots