NoMachine Enterprise Desktop vs. FixMe.IT by Techinline

If you just want to connect to the server and do work (like Linux server-workstation type), NoMachine Enterprise Desktop is great, except for the keyboard mapping issue, which you have to correct in a setup of the remote server (almost) every time you log on. The graphics are smooth and fast. Overall response speed is very good, too. I like it.

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FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.

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• Secure connection
• Fast response over internet
• Really look like you are sitting in front of the machine you are connecting.

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• Unattended access always works
• Deployment through MSI to all PCs in the company
• Stable and dependable. The app never has issues.
• Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
• Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive

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• Keyboard mapping between client and host is often screwed up.
• Cut and paste between client and host is not convenient
• Would be nice if there was a function of simple file transfer between client and host

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• Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.

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Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.

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I haven't consulted with customer support, so I don't have an opinion. However, from the usefulness of the product, I think the support is also good

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It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.

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Again, the NoMachine is a real virtual terminal, and you don't need to install another Linux on your machine to fully exploit the X-terminal function. This makes the disk and memory usage of the client minimum. No issue on the screen. It is really good.

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TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id

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• It makes the access to server much easier and convenient
• Connection is very stable, which makes works very efficient
• I don't need to reboot my Windows PC to switch to Linux in order to fully exploit the working environment of the server.
• No negative impact

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• During COVID, we simply would not have been able to work without it.
• Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
• After 11 years, I see no reason to switch.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info