Nuance Digital Engagement Platform vs. Sprinklr Service
Nuance Digital Engagement Platform vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Nuance Digital Engagement Platform | N/A | The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016. | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
Nuance Digital Engagement Platform | Sprinklr Service | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
Nuance Digital Engagement Platform | Sprinklr Service | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Nuance Digital Engagement Platform | Sprinklr Service | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Nuance Digital Engagement Platform | Sprinklr Service | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nuance Digital Engagement Platform | Sprinklr Service | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.4 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Nuance Digital Engagement Platform | Sprinklr Service | |
---|---|---|
Likelihood to Recommend | Nuance No answers on this topic | Sprinklr |
Pros | Nuance No answers on this topic | Sprinklr |
Cons | Nuance No answers on this topic | Sprinklr |
Likelihood to Renew | Nuance No answers on this topic | Sprinklr |
Usability | Nuance No answers on this topic | Sprinklr |
Reliability and Availability | Nuance No answers on this topic | Sprinklr |
Performance | Nuance No answers on this topic | Sprinklr |
Support Rating | Nuance No answers on this topic | Sprinklr |
In-Person Training | Nuance No answers on this topic | Sprinklr |
Implementation Rating | Nuance No answers on this topic | Sprinklr |
Alternatives Considered | Nuance No answers on this topic | Sprinklr |
Return on Investment | Nuance No answers on this topic | Sprinklr |
ScreenShots |