What users are saying about
21 Ratings
2 Ratings
21 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Pobuca

Pobuca works well with small businesses. Your whole company can have access to contacts and can easily share contacts. It's easy to use and input information. It's simple to set up for all your employees. Having access to business cards with simply taking a picture is a nice feature. It's overall ease of use and simple interface makes it an effective program
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Pobuca
Customer data management / contact management
Nutshell
9.0
Pobuca
Workflow management
Nutshell
8.1
Pobuca
Territory management
Nutshell
6.0
Pobuca
Opportunity management
Nutshell
8.7
Pobuca
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Pobuca
Quote & order management
Nutshell
6.8
Pobuca
Interaction tracking
Nutshell
9.3
Pobuca
Channel / partner relationship management
Nutshell
3.0
Pobuca

Customer Service & Support

Nutshell
8.8
Pobuca
Case management
Nutshell
9.7
Pobuca
Call center management
Nutshell
8.0
Pobuca

Marketing Automation

Nutshell
8.1
Pobuca
Lead management
Nutshell
8.4
Pobuca
Email marketing
Nutshell
7.8
Pobuca

CRM Project Management

Nutshell
9.0
Pobuca
Task management
Nutshell
9.1
Pobuca
Reporting
Nutshell
8.8
Pobuca

CRM Reporting & Analytics

Nutshell
8.2
Pobuca
Forecasting
Nutshell
8.0
Pobuca
Pipeline visualization
Nutshell
8.0
Pobuca
Customizable reports
Nutshell
8.7
Pobuca

Customization

Nutshell
8.2
Pobuca
Custom fields
Nutshell
7.9
Pobuca
Custom objects
Nutshell
9.0
Pobuca
Scripting environment
Nutshell
9.0
Pobuca
API for custom integration
Nutshell
7.1
Pobuca

Security

Nutshell
7.5
Pobuca
Single sign-on capability
Nutshell
9.0
Pobuca
Role-based user permissions
Nutshell
6.0
Pobuca

Social CRM

Nutshell
7.7
Pobuca
Social data
Nutshell
7.4
Pobuca
Social engagement
Nutshell
8.0
Pobuca

Integrations with 3rd-party Software

Nutshell
8.0
Pobuca
Marketing automation
Nutshell
8.0
Pobuca
Compensation management
Nutshell
8.0
Pobuca

Platform

Nutshell
7.7
Pobuca
Mobile access
Nutshell
7.7
Pobuca

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Pobuca

  • Custom fields
  • Filtering
  • Editing
  • Alphabetical order, or however you choose to organize your list
  • Synchronized with your app and PC at the same time
Anonymous | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Pobuca

  • It forces you to fill out information when you may not have it.
  • It separates by organization and person which isn't useful.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Pobuca

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Pobuca

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Pobuca

No score
No answers yet
No answers on this topic

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Pobuca

No score
No answers yet
No answers on this topic

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Pobuca

We've used Outlook contacts and Office 365, but we couldn't dial from within the app, so Pobuca is a better option all around.
Anonymous | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Pobuca

  • Shortened time looking for leads
  • Practicality in dialing direct from the app
  • Our custom fields help us a lot job-wise
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Pobuca

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pobuca Editions & Modules

Edition
Free$0
Pro$32
Enterprise$52
  1. per user/per month
Additional Pricing Details

Rating Summary

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