What users are saying about
21 Ratings
2 Ratings
21 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Thryv

Any social media marketing job, website development, email campaigns, or training schedule. It is less appropriate to be used for the day of use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Thryv
Customer data management / contact management
Nutshell
9.0
Thryv
Workflow management
Nutshell
8.1
Thryv
Territory management
Nutshell
6.0
Thryv
Opportunity management
Nutshell
8.7
Thryv
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Thryv
Quote & order management
Nutshell
6.8
Thryv
Interaction tracking
Nutshell
9.3
Thryv
Channel / partner relationship management
Nutshell
3.0
Thryv

Customer Service & Support

Nutshell
8.8
Thryv
Case management
Nutshell
9.7
Thryv
Call center management
Nutshell
8.0
Thryv

Marketing Automation

Nutshell
8.1
Thryv
Lead management
Nutshell
8.4
Thryv
Email marketing
Nutshell
7.8
Thryv

CRM Project Management

Nutshell
9.0
Thryv
Task management
Nutshell
9.1
Thryv
Reporting
Nutshell
8.8
Thryv

CRM Reporting & Analytics

Nutshell
8.2
Thryv
Forecasting
Nutshell
8.0
Thryv
Pipeline visualization
Nutshell
8.0
Thryv
Customizable reports
Nutshell
8.7
Thryv

Customization

Nutshell
8.2
Thryv
Custom fields
Nutshell
7.9
Thryv
Custom objects
Nutshell
9.0
Thryv
Scripting environment
Nutshell
9.0
Thryv
API for custom integration
Nutshell
7.1
Thryv

Security

Nutshell
7.5
Thryv
Single sign-on capability
Nutshell
9.0
Thryv
Role-based user permissions
Nutshell
6.0
Thryv

Social CRM

Nutshell
7.7
Thryv
Social data
Nutshell
7.4
Thryv
Social engagement
Nutshell
8.0
Thryv

Integrations with 3rd-party Software

Nutshell
8.0
Thryv
Marketing automation
Nutshell
8.0
Thryv
Compensation management
Nutshell
8.0
Thryv

Platform

Nutshell
7.7
Thryv
Mobile access
Nutshell
7.7
Thryv

Email & Online Marketing

Nutshell
Thryv
5.7
Landing pages
Nutshell
Thryv
10.0
Mobile optimization
Nutshell
Thryv
1.0
Email deliverability reporting
Nutshell
Thryv
6.0

Lead Management

Nutshell
Thryv
5.5
Data quality management
Nutshell
Thryv
4.0
Automated sales alerts and tasks
Nutshell
Thryv
7.0

Campaign Management

Nutshell
Thryv
9.0
Calendaring
Nutshell
Thryv
8.0
Event/webinar marketing
Nutshell
Thryv
10.0

Social Media Marketing

Nutshell
Thryv
7.0
Social sharing and campaigns
Nutshell
Thryv
10.0
Social profile integration
Nutshell
Thryv
4.0

Reporting & Analytics

Nutshell
Thryv
5.0
Dashboards
Nutshell
Thryv
9.0
Standard reports
Nutshell
Thryv
4.0
Custom reports
Nutshell
Thryv
2.0

Platform & Infrastructure

Nutshell
Thryv
5.5
Role-based workflow & approvals
Nutshell
Thryv
6.0
Customizability
Nutshell
Thryv
5.0

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Thryv

  • Price is high.
  • It takes a while to get any customer service assistance.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Thryv

Thryv 8.0
Based on 1 answer
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Thryv

No score
No answers yet
No answers on this topic

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Thryv

Thryv was more user-friendly and cost-effective for the services it provides.
Anonymous | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison