ObservePoint vs. OneTrust Tech Risk & Compliance

ObservePoint is a great tool for automating page testing and standardizing campaigns to observe accurate customer insights. You can identify customer mapping journey. They also help in data protection and insights which are very important and essential these days. They should work more on easy interface designs. Overall, it is the best.

OneTrust provides a repeatable and defined process for vendor assessments but should be adapted to your organization. OneTrust functions well for a centralized document repository. The pricing of modules and what modules are required for workflows to function fully should be better defined. Automated assessments can wind up in spam filters and should be communicated outside of the platform prior to sending to the vendor.

Incentivized

• The UI for ObservePoint is intuitive and robust. This makes training new engineers and using the product easy and productive.
• All Audit exports are formatted as tab delimited text files making the data easy to analyze and manipulate in a Spreadsheet or database.
• The list of tag vendors that are discoverable is comprehensive making it easy to interrogate most any tagging implementation.
• Standard reporting within the UI is robust and easy to consume.

• Module wise implementation.
• Very reasonable price structure.
• Easy and speedy to implement.
• Product roadmap.

• Page details, although interesting, are not very useful as the data is too granular and not possible to integrate with other analytics data for insights.
• Some of the custom tagging may be a little complicated, so sometimes we need an engineer or an ObservePoint tech to help us out.

Incentivized

• Documentation chasing for assessments is not as automated or hands-off as demos made it seem.
• Getting custom risk matrix set up required professional onboarding.
• Platform is less than intuitive.
• Pricing is module dependent and demos do not highlight which module is included in which workflow.

Incentivized

ObservePoint has a robust solution that is well supported and is continually innovating to meet new business and technology needs.

It's easy to navigate and learn. The reporting and output are intuitive and robust features for finding and identifying actionable insight.

I've only experienced one system availability issue in the 3 years we've been using it.

Sometimes it can get a bit slow when auditing particularly huge sites but recent upgrades in infrastructure have done a lot to mitigate this behavior.

Support is very strong indeed and has been consistent over the last 4 years. They are also friendly and tag nerds like me!

Instructor was knowledgeable and delivered the content well.

It's easy to find the information you need when you need it and it is easy to consume.

Start with small audits until you have determined what you might want to filter out.

I have not used any other product other than ObservePoint for my requirements. there are a number of features for which it has proved helpful. Technology Governance ensures our data collection tools and processes are executing as planned, so our organization can make better decisions based on better data and so on

Incentivized

During the assessment, we found that OneTrust is easier to use, set up, and administer. it has a quick ROI and value for business. The OneTrust product support and roadmap are far more competitive in comparison to TrustArc. OneTrust is specialized in GRC including Data Privacy and Cookie compliance, where Archer is good in Enterprise Risk management.

I have not reached an unreasonable product limitation as of yet.

• ObservePoint has helped us quickly (within minutes) catch when a process or pathing on the website breaks, which allows us to fix it quickly. Whether technical/dev or analytics issues, without ObservePoint, they could have been undetected for weeks.

Incentivized

• More uniform vendor assessments.
• Defensible numeric metrics reflecting risk.
• Centralized document repository for audit proofs.

Incentivized