What users are saying about
7 Ratings
7 Ratings
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Score 6.8 out of 101

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Likelihood to Recommend

ObservePoint

ObservePoint is an exceptional resource for auditing web sites, public content, and secure customer journeys.
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Pros

  • Covers a wide range of tags.
  • Can easily audit site to locate pages missing tags or have obvious tag issues.
  • Can create custom simulations for more detailed tag validation.
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Cons

  • UI for simulations is really terrible. Very hard to set up simulations due to lack of things like xpath to target page elements as well as see what the simulation sees when there are problems.
  • Finding and fixing tag validation errors in simulations again is just a nightmare. Promised updates to the UI to fix this problem have been promised for months but still no improvements.
  • Due to the lack of updates to correct issues and bugs we just haven't gotten nearly the value from the product we expected.
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Likelihood to Renew

ObservePoint9.1
Based on 1 answer
ObservePoint has a robust solution that is well supported and is continually innovating to meet new business and technology needs.
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Usability

ObservePoint9.1
Based on 1 answer
It's easy to navigate and learn. The reporting and output are intuitive and robust features for finding and identifying actionable insight.
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Reliability and Availability

ObservePoint9.1
Based on 1 answer
I've only experienced one system availability issue in the 3 years we've been using it.
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Performance

ObservePoint7.3
Based on 1 answer
Sometimes it can get a bit slow when auditing particularly huge sites but recent upgrades in infrastructure have done a lot to mitigate this behavior.
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Support

ObservePoint10.0
Based on 2 answers
Support is responsive, empathetic, professional, and knowledgeable.
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In-Person Training

ObservePoint9.1
Based on 1 answer
Instructor was knowledgeable and delivered the content well.
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Online Training

ObservePoint9.1
Based on 1 answer
It's easy to find the information you need when you need it and it is easy to consume.
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Implementation

ObservePoint9.1
Based on 1 answer
Start with small audits until you have determined what you might want to filter out.
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Alternatives Considered

I remember evaluating two other products but that was so long ago I don't remember what they were.
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Scalability

ObservePoint9.1
Based on 1 answer
I have not reached an unreasonable product limitation as of yet.
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Return on Investment

  • ObservePoint coupled with our Data Quality Assessment service offering is absolutely critical to the success of our customers.
  • Being able to quickly find and resolve actionable insight due to tagging inconsistencies is a critical business requirement for any type of web site.
  • Ensuring that the tagging has been implemented correctly ensures integrity and builds confidence in our Webtrends Reporting Solutions.
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Pricing Details

ObservePoint

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details