Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.
$15
per month
TIBCO BusinessEvents
Score6.3 out of 10
N/A
Enterprises are surrounded by hundreds of thousands of events that occur continuously. Hidden amongst them can be stalled business processes, opportunities for value creation, potential fraud, dissatisfied customers, failing equipment, and more. TIBCO BusinessEvents® proactively identifies these critical events, responds intelligently in real-time to navigate the fast-moving business environments and optimize outcomes. Decision-making in businesses requires a comprehensive…
N/A
Pricing
Olark
TIBCO BusinessEvents
Editions & Modules
Self Service
$19.00
Per Agent Per Month
No answers on this topic
Offerings
Pricing Offerings
Olark
TIBCO BusinessEvents
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
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More Pricing Information
Features
Olark
TIBCO BusinessEvents
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Olark and TIBCO BusinessEvents
Olark chat is easy to set up and use. You can have more than one user logged in to monitor the chat on different computers. This makes a fast response time more likely. Although you have to be sure to keep your volume up on the computer so you hear the sound letting you know there's a chat waiting. I like that you can see the customers path through the website and you can put clickable links while you are in a chat to guide the customer to a product or a help page. Plus you can see if they actually went there. This makes it easier to upsell
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
TIBCO BusinessEvents is part of the CEP (Complex Event Processing) family, this means that it fits perfectly in all those scenarios where a correlation between incoming events is required. Where a stateful process is necessary. It does not fit well for a kind of Process Orchestrator scope, where simple events are coming in, and there is a well-defined behavior the system, would have on incoming request, and no particular reason to use a rule engine and its complexity. Anyway, there are particular cases where BusinessEvents would be a good actor in orchestrating a portion of CEP solutions activities
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Olark is user friendly for both sides of the CHAT conversation. If you are initiating the chat, or the one receiving the chat, it is extremely easy to follow and use. There are many different levels of computer use comprehension and Olark is for every level.
Olark has reporting features to allow you to check the quality of your employees chat abilities as well as their productivity. It provides feedback for the employee themselves to also see how they are doing and take any suggestions the customer may leave for them regarding their chat experience.
Olark is very affordable and offers you the option, at a low cost, to look bigger and more professional that you even are. We were a smaller company and has the chat option with Olark and now have grown tremendously and STILL have the Olark chat option. Olark allowed us to grow and provide professionalism to our customers .
The Olark program allows you to set up quick responses to keep your customer from waiting, and to allow your employees to not have to retype the same response over and over. It is a great program that the employees really enjoy as well. It reminds you if you forgot to log out when you left your desk and provides your customer a quick note giving them the option to send the chat as an email inquiry instead, so you don't miss a thing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It allows us to build rule-based model-driven application, to collect, filter, analyze, correlate various business events in our real-time event flow
It makes various business applications/components easy to integrate (loosely decoupled but chained via the events flow) together
Its distributed rule engine and embedded in-memory data grid (ActiveSpace) gives us a lot of flexibility and room to play with a large amount of rules and data with high performance
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Not really an area of improvement for Olark specifically, but I will offer that it is incredibly important to keep in mind your company's "shopping hours" or peak traffic times (there is a Reports feature on the software that allows you to analyze peak traffic times).
Transcript history can be a little tricky - if you're searching for a specific past conversation, sometimes you may get multiple search results and have to sift through them until you find exactly what you're looking for.
I'd also offer that you will occasionally come across folks that are on your site to cyberbully or say nonsensical things. While there isn't an absolute fullproof way to deal with this, Olark does offer a nice "block" feature to disregard any unwanted conversations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Better integration with R versions and better debug for R-scripts in Spotfire. There are inconsistencies in syntactic expressions accepted by R-studio and not accepted in Spotfire. Accelerating the debug would be awesome. Having a command like View (data frame) that directly output in the dashboard would be a great accelerator.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
To be honest, renewal decisions are not currently within my power. Hypothetically speaking, I'm very comfortable with the platform, have used it daily for nearly a year, and would see no reason to switch to anything else. The small criticisms I had are not significant enough to deter me from using Olark. It's a user friendly, effective tool for our department.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
TIBCO Business Events is one of the best in business and very well suitable for organization like ours where there are large volumes of data that need to be processed on daily basis. It helps in real time monitoring of data and supports writing complex rules which makes it easier to get the work done. It also helps in fraud detection by identifying suspicious activities and integrate with other systems for a comprehensive view.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our organization does not have any complaints about Olark's Support. Anytime we reached out to them for assistance, we received a prompt, helpful reply! As mentioned previously, we used Olark fairly basically so we didn't have too much need to work with their support team other than a few general questions here and there. They were always pleasant to work with.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Olark has an easier implementation process and has better functionality such as the ability to send commands through the platform to either create a ticket in your CRM or push an opportunity to salesforce; you're even able to 'push' the end user to a web page. Implementing their SDK is a snap as well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I was not part of evaluation of the products in this space in my organization. But I feel BE is better in terms of RIO if compared with some commercial products from Orcle, IBM and SAP. I strongly feel difficulty in using cloud native features is one big shortcoming in current product offering. This will tend customer like us to explore options that are well suited with ur cloud first vision.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
