Olark - A must have for your business!
March 16, 2018

Olark - A must have for your business!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Gold

Overall Satisfaction with Olark

Olark is mainly being used currently by our customer service team via the chat option on our company website. It is professional, very user friendly, whether you are the customer or the employee and the reporting features are great. We did not have to incorporate programming our site and reprogramming as we changed web providers, instead, we have Olark and it works with it all. So convenient and a program you can trust to offer an additional means of communication for the customers.
  • Olark is user friendly for both sides of the CHAT conversation. If you are initiating the chat, or the one receiving the chat, it is extremely easy to follow and use. There are many different levels of computer use comprehension and Olark is for every level.
  • Olark has reporting features to allow you to check the quality of your employees chat abilities as well as their productivity. It provides feedback for the employee themselves to also see how they are doing and take any suggestions the customer may leave for them regarding their chat experience.
  • Olark is very affordable and offers you the option, at a low cost, to look bigger and more professional that you even are. We were a smaller company and has the chat option with Olark and now have grown tremendously and STILL have the Olark chat option. Olark allowed us to grow and provide professionalism to our customers .
  • The Olark program allows you to set up quick responses to keep your customer from waiting, and to allow your employees to not have to retype the same response over and over. It is a great program that the employees really enjoy as well. It reminds you if you forgot to log out when you left your desk and provides your customer a quick note giving them the option to send the chat as an email inquiry instead, so you don't miss a thing.
  • I have not found anything that does not work the way we need it too with Olark in our organization. I was concerned that it would not be able to accommodate our tremendous and somewhat unexpected rapid growth because so many of the programs we have used early on were failing us, but Olark has done just fine. Better than fine, excellent.
  • We have not had the huge expense of programming chat into our website. Olark stayed even when our Webmasters did not.
  • We did not have training costs involved in teaching a system to various employees because the Olark system is so user friendly.
  • We have also been able to track some of the questions or concerns that are repeatedly being chatted about out products and take steps in the right direction for correcting those issues rather than guessing.
Olark is more user friendly and very affordable for our purpose of use.
If you want to have the option to chat on your company website and keep track of those chats, the customer's satisfaction, your employees' capabilities and the repetition of certain inquiries, Olark can truly help your business. We have 4 employees at any given time dedicated to our chat function during business hours. After hours if offers the option to send our customer service team an email with your question on your behalf. Everyone wins.