Olark, your household chat platform
February 15, 2018

Olark, your household chat platform

Quinton Myers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Olark

Olark was previously used as a chat widget our clients and end users would engage my support team for help desk related inquiries. Our sales team also uses olark as a chat widget on our homepage to engage potential new clients. The problems olark helps us address is allowing our client base to communicate to us via our CSM or homepage so we can answer any questions or concerns they may have.
  • Ability to chat via mobile web browsers.
  • Ease of implementation.
  • Their support is very courteous and eager to assist.
  • More options to edit the theme of the chat widget.
  • They lack a Mobile app for end users to chat with the individuals that reach out to them via chat.
  • Their Slack integration needs some work, or I need to make sure all of the settings are in place correctly.
  • An easy alternative for our end users to engage support without having to pick up a phone. We've seen an increase in how many chats vs email and phone calls.
  • ROI is definitely a plus as the pricing for olark is very competitive.
  • Even our internal stakeholders utilize the platform to contact the help desk, thanks to olark.
  • UJET
Olark has an easier implementation process and has better functionality such as the ability to send commands through the platform to either create a ticket in your CRM or push an opportunity to salesforce; you're even able to 'push' the end user to a web page. Implementing their SDK is a snap as well.
Olark is well suited for an implementation. The ease of applying their SDK into your website takes minimal effort.

Also, you're able to observe which site your guest is viewing and a trail of sites they've visited prior to engaging the chat.

Their support is superb because they're always courteous and willing to help.