Chatting Made Easy
Adam Montgomery | TrustRadius Reviewer
January 08, 2019

Chatting Made Easy

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Gold

Overall Satisfaction with Olark

Olark is used by our customer agents and sales team to address questions and inquiries from visitors to our web site. It allows us to provide better and more timely customer support. We have also noticed that we are able to capture more leads and increase sales opportunities by having Olark on our website.
  • Its ease of use and simple design is a huge plus.
  • Their customer support is top notch. They have always been super responsive and helpful.
  • Past chats are stored and easy to search.
  • It's easy to customize to fit the look and feel of your website.
  • It would be very helpful to send graphics (like screenshots) during chat sessions. Olark allows you to receive graphics but not send them.
  • There is the occasional outage/downtime but it's usually back up and running pretty quickly.
  • It would be nice if multiple users could share one seat, but they only offer one user per seat.
  • Olark allows my customer support team to respond to inquiries much faster than before.
  • We have seen an uptick in sales as we are able to address more questions from website visitors.
  • We have changed the design of our website based on chat feedback and questions obtained through Olark.
If you are looking for a turnkey chat live chat solution, then I could not recommend a better tool than Olark. It is so intuitive and useful that your team will be up and running with a chat tool on day one of installation. The installation is also quick and painless.