Everything you need in one place.
January 14, 2025

Everything you need in one place.

Nicole Whitten | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Platinum

Overall Satisfaction with Olark

We use Olark to communicate with our clients on our website to help them locate anything on our website. We also help them problem solve directly through Olark's chat. Olark's chat is indeed top tier and makes our day to day operations much easier because of the effectiveness of their program. In 11 years, we have only experienced a couple of outages and they were resolved in less than 10 minutes. It is indeed a great program that every business needs to have.

Pros

  • Ability to create commands to make responding easier
  • Chat transcript report after each chat
  • The accessibility to Olark's staff is amazing.

Cons

  • We should be able to transfer a chat and the transferred recipient should be able to see the context of what was previously said.
  • The ROI is definitely a positive because of the ability to communicate effectively
It is simply easy and customizable to be exactly what you need it to be.

Do you think Olark delivers good value for the price?

Yes

Are you happy with Olark's feature set?

Yes

Did Olark live up to sales and marketing promises?

Yes

Did implementation of Olark go as expected?

Yes

Would you buy Olark again?

Yes

Olark creates a chat that you are able to customize and create an atmosphere that makes it easy to be successful.

Olark Feature Ratings

Chat Automation
7.9
Real-time messaging
10
Chat notifications
7
Prospecting
6
Chat-based scheduling
8
Ticketing system
7
Third-party integrations
9
Chat widgets
10
Chat sentiment analysis
10
Chat transfer
4
Chat Analytics and Reports
10.0
Chat history and transcripts
10
Chat reporting
10
Chat and web analytics
10

Comments

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