OnceHub vs. Timely Booking and Client Management Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OnceHub
Score 8.6 out of 10
N/A
OnceHub is an online appointment scheduling and digital engagement platform developed by the company of the same name headquartered in Claymont, Delaware.
$10
per month per seat
Timely Booking and Client Management Software
Score 8.8 out of 10
N/A
Timely is appointment scheduling and business management software for spas and salons from the New Zealand company of the same name.
$20
per month per user
Pricing
OnceHubTimely Booking and Client Management Software
Editions & Modules
Basic
$0
per month per seat
Schedule
$10
per month per seat
Route
$19
per month per seat
Engage
$39
per month per seat
Build
$20
per month per user
Elevate
$30
per month per user
Innovate
$35
per month per user
Offerings
Pricing Offerings
OnceHubTimely Booking and Client Management Software
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalOptional
Additional DetailsTimely users pay one monthly fee per month. Users can change their plan at any time.
More Pricing Information
Community Pulse
OnceHubTimely Booking and Client Management Software
Top Pros

No answers on this topic

Top Cons

No answers on this topic

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User Ratings
OnceHubTimely Booking and Client Management Software
Likelihood to Recommend
9.0
(11 ratings)
9.0
(3 ratings)
Support Rating
6.3
(2 ratings)
-
(0 ratings)
User Testimonials
OnceHubTimely Booking and Client Management Software
Likelihood to Recommend
OnceHub
For all things bookings, including meetings, sales calls, events, and client onboarding, ScheduleOnce is the dominant software hands down. For shorter forms, such as quizzes and exercises on an online course, FormOnce is the far superior sibling as it's able to accommodate all needs, size, length, and customization.
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Timely
I've researched a lot of salon software, and Timely was the top-of-the-line software that does it all compared to competitors. It has a friendly interface, offers easy ways to communicate with clients via text and emails, and provides insights and reports, so it indeed does everything you need for booking software. On top of that, it's cloud-based, so say goodbye to only accessing your appointment book through your computer at the salon.
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Pros
OnceHub
  • Links calendars- no need to go back and forth between calendars, everything is synced up.
  • Schedules Zoom calls with link and sends alerts to remind prospect of meeting
  • Follows up to reschedule if prospect missed meeting, which saves me a ton of time.
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Timely
  • Integration with Google Calendar allows avoiding double ups
  • Automatic appointment bookings with SMS reminders
  • Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
  • Multiple Staff Members to be booked
  • Facebook Integration, allows people to book from Facebook
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Cons
OnceHub
  • I really wish I could put tracking pixels (i.e. AdWords conversion pixels) on the booking thank you pages. Having to direct to a thank you page on another platform is kind of a pain.
  • The Salesforce connector pricing is a bit steep.
  • Basic live chat capabilities would be awesome. Implementing a live chat widget alongside the ScheduleOnce widget can be a bit cluttered design wise.
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Timely
  • UI/UX
  • Cloud based system
  • Has to be more customer friendly
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Support Rating
OnceHub
They would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever.
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Timely
No answers on this topic
Alternatives Considered
OnceHub
ScheduleOnce is the only platform that offered an easy way to send text messages to clients. I appreciated the ease of adding a few questions to qualify potential clients prior to getting onto a call with them. Easy to use and the customer service experience I have received has been great.
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Timely
Timely is by far the most user-friendly and fun to use. It's got a great interface, works on iPads, and training is super easy for the team. Other software is clunky and takes too long to set up and train the team to use.
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Return on Investment
OnceHub
  • Improved efficiency - no longer waste time trying to find available time to book meetings
  • Positive impact on business reputation
  • Clients, prospects and colleagues love using my booking link - they have access to my availability and can schedule a meeting easily. Many positive comments about ScheduleOnce
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Timely
  • Bragging rights, yes. Always cool to tell how automated your business is.
  • ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
  • Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
  • No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.
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ScreenShots

Timely Booking and Client Management Software Screenshots

Screenshot of Control the whole client experience to build a loyal, reliable client base.Screenshot of Automate admin and sort out a to do list.Screenshot of Set up marketing, reminders and rewards to build relationships.Screenshot of Customise client comms, booking policy and more to reflect a brand.Screenshot of Get a clear picture of business performance to make confident decisions.Screenshot of Simple to use.