Oncontact CRM (discontinued) vs. Zen Planner

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.

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I have used Zen Planner at 3 different Jujitsu schools. Every school that has used it, has had great success in keeping their attendance records straight for their students. This is great when promotions are coming up, or special seminars that need to reach everyone. I don't know that Zen Planner is a great product for places that don't need to communicate with their clients on a regular basis.

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• Company Name
• Contacts

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• Easy to use interface
• Payment processing is easy for classes or for a small retail shop.
• The free integrated mobile website is great for everyone to check out the calendar and even sign and pay from within it.
• I can also send emails right from the platform when I need to connect with a student.

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• Customization could be easier. Just about anything is possible, but the learning curve is steep.
• More focus on mass loading

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• The only thing I would like to see, is the ability to see my entire attendance from the app. I can view it on the desktop though.

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The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.

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No questions about that, I'm with Zen Planner for a while! They have everything I need and more.

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• Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
• We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.

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I have not used any product that are similar to Zen Planner in any way.

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• Don't know, I only use occasionally

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• Saves me time in using a paper attendance record sheet.
• Payments are automated, no need to request checks or payments from anyone. Emails are sent out if a payment fails.
• I can keep track of 10, 20, 30, or even 50 students using this platform.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info