Likelihood to Recommend I think One Signal is very well suited for mobile app owners who want to be in touch with their user base more easily by sending push notifications and in-app messages. I'm not sure how well that works for SMS messaging as I haven't yet tried it. I wouldn't necessarily recommend it if your in-apps are very rare.
Read full review Swrve is a very user-friendly solution for mobile app communication needs. Thein-app communication templates make creating content and messages very quick and easy to do.
Read full review Pros Send instant notifications without any delay. Provide all the necessary features for testing. Highly cost effective. Great system to handle huge volume. Great customer support. Read full review Setting up and managing multivariate tests Applying segments/cohorts set up for one campaign or test to another Serving different config data files to different player segments Read full review Cons Is still in development: we know OneSignal is still in development and sometimes it takes longer to create or fulfill certain features. Payment: payment menu is not at the glance, [and] is just difficult sometimes to find -it is a minor issue. Send to certain custom segments through specific OneSignal IDs; you can do it though API doing a GET call with tools like Postman. If this can be done from OneSignal it would be great. Read full review Ability to customize the main dashboard Read full review Usability I give an 8 in this question mainly for 2 reasons: the products even if they look like complete and are highly customizable and usable, they are still missing some logical features. For example, send messages to a list of users - now days you can do it with postman and get calls. A second example is App messaging that is still in development and has many opportunities.
Read full review Support Rating Their customer support has been top-notch. They are able to assist you in getting through any problems that you may have and respond in a very timely manner. I've dealt with them on 4-5 instances over the years and my issues were always resolved within a matter of a few business days.
Read full review Alternatives Considered In my opinion, OneSignal documentation / API is more friendly [than]
Firebase . Maybe because
Firebase is already "too big," but OneSignal is focused on one solution that giving our notification through to our customer. In that case, OneSignal is chosen by our company. Several years after that,
Firebase announced it supported [the] iOs platform too but our company already using OneSignal to our notification provider.
Read full review There's some overlap with other products, but Swrve's segmentation and push management are its key differentiators.
Read full review Return on Investment OneSignal has allowed us to grow number of subscribers in a short time. We are able to send our news and offers easily and instantly. We have become able to drive more website traffic and increase in sales. Read full review Our app usage and engagement has increased since implementing Swrve. We solved a major business need of giving users real time push alerts for important account actions. Increasing our communication channels and focusing on a more holistic cross-channel strategy led to an increase in email success also. Read full review ScreenShots