OnShift vs. SalesScreen

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.

Incentivized

I recommend that if your group still can't find a way to work together, they don't achieve sales goals or the work becomes tedious, without a doubt SalesScreen has excellent tools that can promote and strengthen relationships between co-workers and clients.

Incentivized

• Scheduling - ease of creating, managing, modifying schedules.
• PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
• Communicate to employees regarding open shifts, share open shifts with staff.
• Send mass texts to employees as needed.

Incentivized

• Integration with Salesforce, for games and group dynamics, competitions, and rewards.
• Data storage of sales representatives, management of their work, the performance they have in it, and the economic impact of their sales.
• We don't need more complicated tools, and less if it is to manage group dynamics, finding SalesScreen that is much easier to use really comforts us.

Incentivized

• Problems with app permission
• Could be more robust

• I would like better graphics, to visualize the competitions and rewards in a much more customizable and fun way.
• Improve mobile application, we access it much more since it is more practical; however, we cannot visualize it as interactive as on the computer and this is significant.

Incentivized

OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).

Incentivized

Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.

Incentivized

We considered Hoopla, for having similar tools, but SalesScreen was the one that best suited our work group, and its interface was much easier to use. I like how SalesScreen presents group dynamics options like competitions or ranking, Hoopla didn't seem as interactive to me.

Incentivized

• Major the performance of the agents.
• Easily communicating with employees regarding open shifts
• Calculating the payroll of every one of the organization

Incentivized

• When our team interacted better with all the sales staff, we strengthened ties, motivated better work, and set fully achievable goals. We discovered that each sales agent gave their best and brought the company better results, with solid clients and more significant sales.

Incentivized