OnShift vs. Workvivo

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.

Incentivized

We have an FAQ section which is categorized in Workvivo. Being an HR, you will have a lot of queries coming from employees on various aspects. Based on the queries we receive from employees, we have built a FAQ with answers on it. So it was easy for us to direct them to the place where there can find ever more similar questions & answers. Policy announced to all and received acknowledgment through the same tool Separate Private Teams are created for special projects and discussions are happening easily

Incentivized

• Scheduling - ease of creating, managing, modifying schedules.
• PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
• Communicate to employees regarding open shifts, share open shifts with staff.
• Send mass texts to employees as needed.

Incentivized

• Aligning activity to Company Culture and Activities.
• DIrectly engaging with employees in real time.
• The Workvivo app is very advanced and offers a great experience, as does the desktop version.
• The bi-lingual capabilities (English/Arabic) have been a great advantage, something we couldn't find in any of the other tools on the market.

Incentivized

• Problems with app permission
• Could be more robust

• Inability to move the next story without having to go back to the original page.
• Profile section should be a space to curate your professional self and colleagues.
• New features like emoticons as a reaction to a post something like heart, hug, sad, and laugh.

To my best friend Workvivo, I would like to give 10/10. Everything is running smoothly. I feel glad when people at my workplace from other departments and also from other shifts recognise me with my name. That gives me inner peace. I am feeling blissful. I am on the moon.

Incentivized

Super user friendly, I've not once wondered how to access, find do anything. As soon as I log in I am confident I can find whatever I need and whatever I am looking for and I it is very easy to engage with coworkers and colleagues all over the world.

Incentivized

OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).

Incentivized

Would like the features to be continued & hence supporting it.

The trainer was effectively delivering the training, but there were some points the trainer himself was not clear with. This impacted doubt clearing.

All the things were explained in an effective way. Easy to understand the tools, features, their use, implementation. Monitoring & support wherever required. Feedback was recorded & improvements were done wherever required to improve the coaching experience. Knowledge checks were taken to understand understanding levels. Overall experience was very well with the training.

Everything is running smoothly. I love this application.

Incentivized

Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events. While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.

Incentivized

This helps my everyday office work. It is a kind of social media environment for offices where we can share thoughts. We can also share our ideas which can be helpful to other colleagues. We also get updates on recent news on what's happening in the LOB. Also, we do have an option to take a voting polling on whatever we want. Additionally, It also helps us connect with our official resources. We share our personal observations there a post which can be seen worldwide in our organization. This has been the greatest of all time since I saw any employee-related portal in any organization!!!!!

Incentivized

• Major the performance of the agents.
• Easily communicating with employees regarding open shifts
• Calculating the payroll of every one of the organization

Incentivized

• Positive impact has been created on the socializing skills of employees and creating bond
• We have also noticed increased participation and motivation for the employees when it comes to Workvivo
• A negative aspect can be over usage of this tool and getting addicted since it can consume a lot of time

Incentivized