Likelihood to Recommend Open Dental [Software] is well suited to a practice that is willing to put time into customizing it to their needs. Since it is open-source software, it's not completely ready to use right out of the box, but comes with flexibility that other dental software lack. As such, you can make it work for whatever you need for your individual practice. If you're not super tech-savvy, they have a team that will help you with these customizations at a reasonable cost.
Read full review I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
Read full review Pros User Interface is simple to learn Integrates well with all imaging programs Support techs are amazing, and remember your name when you call It's cheaper than almost all alternatives, but the value is higher Lots of plug-ins are available Awesome user community of dentists that love to talk about how they've incorporated plug-ins and other features Lots of reports to choose from, or you can make your own Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
Read full review SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment. You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months. This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together. Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home. Read full review Cons Open Dental [Software] has issues when users try to open more than one window at a time. There is no way to copy/paste provider schedules, so you have to schedule each day individually. Read full review Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number. Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters. Read full review Likelihood to Renew Our practice functions well using Open Dental [Software] and it's a very affordable option. So long as the customer service remains excellent and the price stays competitive, we have no reason to go through the hassle of changing software.
Read full review We save too much time with Solution Reach to turn back now.
Read full review Usability Open Dental [Software] works great....until you try to open multiple windows. This is the one feature that needs serious improvement with the product. I've had to force quit/terminate the software more times than I can count because it froze when I tried to open up a second window to complete a task. Other than this one issue, it's a very usable product.
Read full review Support Rating Open Dental's customer support team has gone above and beyond for us. There was a 2-3 month period where we couldn't go more than 5 minutes without the software crashing - which was an issue with our server and not with their product. Despite it being our issue, the customer service team remained in constant contact with us and with our IT support company until the issue was resolved.
Read full review Because I am all about customer service and they are right on it!
Read full review Alternatives Considered Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different use cases and read up on experiences of other users of the software.
Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
Read full review Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike
Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
Read full review Return on Investment The cost of Open Dental is minimal, so ROI is huge. Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
Read full review Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else... Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child. We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected. Read full review ScreenShots