TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Open Web Analytics

    Score9 out of 10
    N/AOpen Web Analytics is an open source web analytics software product licensed under GPL and provides website owners and developers with ways to add web analytics to their sites using simple Javascript, PHP, or REST based APIs. OWA also comes with support for tracking websites made with content management frameworks such as WordPress and MediaWiki.N/A

    Visitor Queue

    Score6.9 out of 10
    N/AAccording to the vendor, Visitor Queue is a software solution designed for website visitor tracking and personalization. It aims to assist businesses in identifying companies visiting their websites by providing detailed information such as company names, contact details, user data, and key decision makers within those organizations. By customizing the website experience based on visitor firmographics, the product intends to enhance conversion rates and attract more customers. While specific…

    $49

    Pricing
    Open Web AnalyticsVisitor Queue
    Editions & Modules
    No answers on this topic
    100 Leads Per Month
    $49.00
    300 Leads Per Month
    $99.00
    500 Leads Per Month
    $119.00
    1000 Leads Per Month
    $209.00
    2000 Leads Per Month
    $309.00
    Offerings
    Pricing Offerings
    Open Web AnalyticsVisitor Queue
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—For more than 2000 leads, please contact us.
    More Pricing Information
    Community Pulse
    Open Web AnalyticsVisitor Queue
    Considered Both Products
    Open Source
    No answer on this topic
    Visitor Queue
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    Open Web AnalyticsVisitor Queue
    Small Businesses
    Matomo Analytics
    Score9 out of 10
    Matomo Analytics
    Score9 out of 10
    Medium-sized Companies
    Lead Forensics
    Score8.9 out of 10
    Lead Forensics
    Score8.9 out of 10
    Enterprises
    Chartbeat
    Score9.2 out of 10
    Chartbeat
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Open Web AnalyticsVisitor Queue
    Likelihood to Recommend
    9.0
    (1 ratings)
    6.9
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.5
    (1 ratings)
    Usability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Availability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    6.4
    (1 ratings)
    Online Training
    -
    (0 ratings)
    6.4
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.3
    (1 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    6.4
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    6.4
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    6.4
    (1 ratings)
    User Testimonials
    Open Web AnalyticsVisitor Queue
    Likelihood to Recommend
    Open Source
    Open Web Analytics is an opportunity for those that like to have skeletons for the start of customized solutions. The package offers several best practices set of features and functions. The possibilities add up to higher performance API for example from Google Analytics. The vast of additional features are of higher value because the market does not have other solutions. There are solutions around Open Web Analytics for example in SAP Design Studio that integrate beyond Content Management systems and attached Shops Systems to Warehousing, Logistics, and Deliverment Management. The market situation are covering all that is possible and has demand. The universality is implemented at the user interface and therefore unmatched and even robust for new kinds of visualization interfaces or input device types. A draw is that against payment system remains a security gap and data security and data safety might be a topic for each customer and user.
    Incentivized
    Read full review
    Visitor Queue
    We have been using Visitor Queue for a while now. To be honest, we have not seen anything wrong or difficult to use or that can be improved Providing a discount for the startups would be the only thing that we can ask or add Other than that we are pretty satisfied
    Read full review
    Pros
    Open Source
    • High performance track and state-of-the-art analyze the human use of website pages and apps.
    • Combines conventional Google Analytics-like-tracking with heatmap-like-tracking features.
    • Offers JavaScript and PHP based APIs for web analytics page integration of versatile tracking features.
    • Supports best practices established for content management frameworks based on WordPress or MediaWiki.
    Incentivized
    Read full review
    Visitor Queue
    • Allows you to have more than one website being tracked
    • Makes it easy to integrate with other platforms
    • Gives you proper tracking information
    Incentivized
    Read full review
    Cons
    Open Source
    • Open Web Analytics can be available for integration for the broad mass in all PHP- and Javascript-based Content Management Frameworks.
    • A shop for custom add-ons of the platform Open Web Analytics may be a big chance.
    • Enhance in documentation, examples, best practices are a great chance to get more users active and a broader audience.
    • Offer a closer integration to the leading tool Google Analytics in so many features and functions. Learn from Matomy for example.
    Incentivized
    Read full review
    Visitor Queue
    • The companies identified were a mixture of ISPs and companies
    • It did not capture as many companies as other products
    • That's about it. Not much more I can add.
    Incentivized
    Read full review
    Likelihood to Renew
    Open Source
    No answers on this topic
    Visitor Queue
    we are still early stage and costs are a little bit high and we need to have a bigger team to optimize the outcome
    Read full review
    Usability
    Open Source
    No answers on this topic
    Visitor Queue
    it was pretty straight forward and easy to use with small teams
    Read full review
    Support Rating
    Open Source
    No answers on this topic
    Visitor Queue
    we had no problems in getting support
    Read full review
    Online Training
    Open Source
    No answers on this topic
    Visitor Queue
    the training was ok, we knew the basics and we didnt need intensive training.
    Read full review
    Implementation Rating
    Open Source
    No answers on this topic
    Visitor Queue
    It was easy to implement and we did not have any issiues
    Read full review
    Alternatives Considered
    Open Source
    Google Analytics is the market leader for web analytics. The package offers search engine marketing that can be integrated into Open Web Analytics. The features and functions of Open Web Analytics compare close to Matomo Analytics. In terms of market share Google Analytics has all and the other two have very little and their other competitors have almost nothing. That changes in specialized markets. Google Analytics is everywhere and much more influential than other search engines because of that particular service. There had been a dying period for such web analytics software packages. There are three kinds of web analytics software packages. Free/open source like Open Web Analytics and Matomo, Proprietary like Urchin from Google, and hosted/software-as-a-service-packages like the market leader Google Analytics. I consider all as rather different in performance. Those closer to the busiest server are the best for traffic. Heat maps are well placed on the hosting server.
    Incentivized
    Read full review
    Visitor Queue
    I evaluated Lead Forensics. It's very similar to Visitor Queue but more expensive and I would say the only thing that seems to be a bit better is their dashboard is more comprehensive/visual.
    Incentivized
    Read full review
    Return on Investment
    Open Source
    • Moderate lifetime operating costs.
    • Enhances the performances of all online business interests enormously.
    • Enables a great customized experience of web analytics.
    • Compatible to web analytics standards and references.
    Incentivized
    Read full review
    Visitor Queue
    • We did not select the tool.
    • It was in the top 3 of solutions we looked at
    • Again, we had a unique requirement and it didn't fit
    Incentivized
    Read full review
    ScreenShots

    Visitor Queue Screenshots

    Screenshot of Enjoy the contact information of the companies that have visited your website.Screenshot of Identify what your website visitors did while on your website.Screenshot of Identify who the decision makers are at the companies that visit your website.Screenshot of Identify the companies that have visited your website!