AppRiver from OpenText vs. OpenText Email Archiving and Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AppRiver from OpenText
Score 9.0 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
OpenText Email Archiving and Management
Score 9.7 out of 10
N/A
OpenText's Email Archiving and Management solution suite presents an enterprise information archiving (EIA) option as an extension of the company's ECM / Content Services solutions, with options available for Microsoft Exchange, Lotus Notes, and Google Apps, as well as supporting instant messaging (IM) archiving.N/A
Pricing
AppRiver from OpenTextOpenText Email Archiving and Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AppRiver from OpenTextOpenText Email Archiving and Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AppRiver from OpenTextOpenText Email Archiving and Management
Features
AppRiver from OpenTextOpenText Email Archiving and Management
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
AppRiver from OpenText
8.5
7 Ratings
2% above category average
OpenText Email Archiving and Management
-
Ratings
Anti-malware9.86 Ratings00 Ratings
Customizability8.96 Ratings00 Ratings
Data Loss Protection6.94 Ratings00 Ratings
Threat Detection9.77 Ratings00 Ratings
Sandboxing6.75 Ratings00 Ratings
End-to-End Encryption9.07 Ratings00 Ratings
Management Tools8.67 Ratings00 Ratings
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AppRiver from OpenTextOpenText Email Archiving and Management
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Score 9.8 out of 10
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Score 8.7 out of 10
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User Ratings
AppRiver from OpenTextOpenText Email Archiving and Management
Likelihood to Recommend
8.9
(31 ratings)
9.7
(2 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.4
(25 ratings)
-
(0 ratings)
User Testimonials
AppRiver from OpenTextOpenText Email Archiving and Management
Likelihood to Recommend
OpenText
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
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OpenText
The OpenText Email Archiving and Management solution allows us to centrally manage all of your mailboxes, including PSTs, MSG files, and EMLs. Before implementing this solution, we had several different tools that struggled to work across platforms. It is a great email archiving and management tool for any business no matter its size. It's extremely user-friendly for the everyday employee and the tech support team is fantastic.
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Pros
OpenText
  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
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OpenText
  • It Reduces the risk of email tampering or illegal destruction.
  • Cost-effective email storage.
  • Easily manage a large number of emails and able to find specific with advance search.
  • User Friendly.
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Cons
OpenText
  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
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OpenText
  • Implementation can be a little sluggish.
  • Indexing can take a moment if injecting old data.
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Usability
OpenText
AppRiver is very easy to use. A new employee can begin using it on their first day.
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OpenText
No answers on this topic
Support Rating
OpenText
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
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OpenText
No answers on this topic
Alternatives Considered
OpenText
AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
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OpenText
With the power and advantage of the Zix and AppRiver products now part of the solution, consider adding email encryption to your deployment as well.
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Return on Investment
OpenText
  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
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OpenText
  • Saves our time and money by managed and retain all of our important business emails in one place.
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ScreenShots