AppRiver wins on support, affordability, efficiency, and speed
June 07, 2022

AppRiver wins on support, affordability, efficiency, and speed

Kelly M Bennett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppRiver, from Zix

All employees at the company are using AppRiver, and a previous employee suggested it to us. Email threat prevention, secure file sharing, email encryption, and email archiving are all included in our subscription. On the compliance front, the addition of an alternate channel of business communication to the archiving contract has been huge assistance.
  • Adding and removing users from the database is a simple process.
  • The archive/filtering mechanism for reports, etc., is very reliable and does all we need it to.
  • Exceptional customer service – rapid response times, attentive and helpful support staff.
  • Updates, user license additions, and other modifications might be slow to take effect and prone to glitches.
  • Setup of a Microsoft 365 Tenant in an automated manner.
  • The user interface may be streamlined and made more user-friendly.
  • End-user support.
  • Support team.
  • The user database
  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
From AppRiver to Office 365, the support crew was exceptionally detailed and helpful. For new users, distribution groups, members on lists, and adding supplementary email addresses to current profiles for my teams, they led me through the process.

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AppRiver is the platform we use to manage all of our employees' email accounts. I'm the administrator and use AppRiver to handle all accounts. Aside from updating licenses, I've used AppRiver to introduce a new line of business by adding a new server/domain to our existing AppRiver package, which I do on a weekly basis.

AppRiver from OpenText Feature Ratings

Data Loss Protection
Threat Detection
End-to-End Encryption
Management Tools