OpenText Core Email Threat Protection

OpenText Core Email Threat Protection

OpenText Core Email Threat Protection

102 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OpenText Core Email Threat Protection	Score 6.7 out of 10	N/A	OpenText Core Email Threat Protection defends inbound, outbound, and internal email from phishing, ransomware, and email compromise. The solution combines capabilities of the former Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) and AppRiver.	N/A

Pricing

OpenText Core Email Threat Protection

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
OpenText Core Email Threat Protection
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	OpenText Core Email Threat Protection
Considered Both Products	OpenText Core Email Threat Protection MK Mark Knutson Manager of Information Security Chose OpenText Core Email Threat Protection Proofpoint is a major player in this space, and I believe their product is overall superior to Webroot Email Security. However, the price is much higher for products like Proofpoint, which has made it difficult to fit that into our budget. We really like using the outbound … Incentivized Helpful? Verified User Executive Chose OpenText Core Email Threat Protection At the time, Rackspace was too expensive, and Microsoft only sold to partners. AppRiver was reasonable and easy to work with. Now AppRiver from Zix, will only host our clients: They will not handle any support for our customers, as they use to. Helpful? Verified User Executive Chose OpenText Core Email Threat Protection We evaluated Rackspace but found their partner program to be less attractive. Clunky and smaller margins. Incentivized Helpful? Namandeep Bhatia Co Founder & Chief Technology Officer Chose OpenText Core Email Threat Protection Zix provides a unified solution. Incentivized Helpful? Danielle Yale System Administrator Chose OpenText Core Email Threat Protection We used to be customers of Virtru, but we found that their feature set was neither nearly as comprehensive nor as user-friendly as Zix's. In addition, we acquired Cisco Ironport but struggled with getting it configured properly. The interface was outdated and difficult to use, … Incentivized Helpful? Jackie Moller System Administrator Chose OpenText Core Email Threat Protection Although the price is reasonable, my company found that adding Office licenses was a no-brainer. For less money, I was able to upgrade from a lower-tier product at a rival to Zix's premium package. Improved processes and workflows have resulted in a filter that is more precise … Incentivized Helpful? Kelly M Bennett System Engineer Chose OpenText Core Email Threat Protection From AppRiver to Office 365, the support crew was exceptionally detailed and helpful. For new users, distribution groups, members on lists, and adding supplementary email addresses to current profiles for my teams, they led me through the process. Incentivized Helpful? James Piper Information Security Administrator Chose OpenText Core Email Threat Protection False reporting and lack of onsite users' experience with the product. All reports I ran would come back with inaccurate information. Incentivized Helpful? Dr. Lorne Lavine Owner Chose OpenText Core Email Threat Protection Much better, can talk to a live person, fast response, ease of use Incentivized Helpful? Verified User Manager Chose OpenText Core Email Threat Protection Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, … Incentivized Helpful? Verified User Director Chose OpenText Core Email Threat Protection We were formerly a Virtru customer, and the feature set was not as robust nor as user friendly as Zix. We also purchased Cisco Ironport and had trouble with configuration. Three phone calls with technicians to set up and the interface was old and antiquated. The Zix … Incentivized Helpful? Verified User Professional Chose OpenText Core Email Threat Protection I have never used another platform besides Zix, because when I was starting to look into it, I was asking other agencies that I saw their secure email with the Zix logo on the bottom, and they all highly recommended Zix, so I did not even need to look elsewhere. Incentivized Helpful? PP Parrish Peachee Agency Owner Chose OpenText Core Email Threat Protection They are a leader in my industry which was huge. I figured if all these Fortune 500 insurance companies use them then they must have something going on. After further review and diligence I see why. Great company and service and a reasonable cost. Incentivized Helpful? RH R Holter IT & Cyber Security Specialist Chose OpenText Core Email Threat Protection The sales staff and online customer service prompts were what made us decide to look into Zix products. The ease of implementation into our configuration and then the ability to edit the lexicons completed the decision. Incentivized Helpful? BG Bryan Griffin Senior Network System Administrator Chose OpenText Core Email Threat Protection We wanted an easy to use system with little to no end user interaction. Humans are able to make mistakes so we wanted to take out the user error. Incentivized Helpful? DS Dane Spoelker IT Coordinator Chose OpenText Core Email Threat Protection Our EHR system used to have an imbedded Secure Email feature that we used, but it was rather difficult, not user friendly, and even often times sent our emails to our recipients spam folders. Zix is a vast upgrade and improvement. Emails are delivered more efficiently and it's … Incentivized Helpful? Doug Kinzinger Director of Technology Solutions Chose OpenText Core Email Threat Protection Cost, ease of use, support Incentivized Helpful? Verified User Administrator Chose OpenText Core Email Threat Protection Zix was able to bill us monthly versus paying for the entire platform once yearly. The cost was also a component. Incentivized Helpful? Verified User Manager Chose OpenText Core Email Threat Protection AppRiver wins for customer support, cost, efficiency, and speed. Incentivized Helpful? Verified User Manager Chose OpenText Core Email Threat Protection AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically … Incentivized Helpful? Verified User C-Level Executive Chose OpenText Core Email Threat Protection AppRiver provides extra services that our previous email service provider did not. SharePoint had extra email security features - for the price. Incentivized Helpful? JC Joey Catanzaro I.T. Manager Chose OpenText Core Email Threat Protection We evaluated several other vendors that I won't mention by name but found their partner program to be less attractive. If you are already using Office 365, give AppRiver a try. I think you will be pleased. Incentivized Helpful? Verified User C-Level Executive Chose OpenText Core Email Threat Protection I have no experience with other platforms. Incentivized Helpful? Thomas Olsen President Chose OpenText Core Email Threat Protection I used to love Rackspace but they have dropped. I still have some customers using their hosting but I'm slowly bringing them over to AppRiver. Incentivized Helpful? SW Scott Woodall Owner Chose OpenText Core Email Threat Protection Sherweb: looked at them, but after talking and researching what other users were saying, we decided to use AppRiver. AppRiver's tech support wins out every time. Incentivized Helpful?

Features

OpenText Core Email Threat Protection

Secure Email Gateway

Comparison of Secure Email Gateway features of Product A and Product B
	OpenText Core Email Threat Protection 7.8 9 Ratings 7% below category average
Anti-malware	10.07 Ratings
Customizability	5.58 Ratings
Data Loss Protection	9.05 Ratings
Threat Detection	7.59 Ratings
Sandboxing	7.06 Ratings
End-to-End Encryption	10.09 Ratings
Management Tools	5.89 Ratings

Best Alternatives
	OpenText Core Email Threat Protection
Small Businesses	Zoho Mail Score 9.4 out of 10
Medium-sized Companies	Avanan Score 9.8 out of 10
Enterprises	Avanan Score 9.8 out of 10
All Alternatives	View all alternatives

User Ratings
	OpenText Core Email Threat Protection
Likelihood to Recommend	6.7 (60 ratings)
Likelihood to Renew	10.0 (2 ratings)
Usability	7.0 (29 ratings)
Support Rating	8.3 (27 ratings)

User Testimonials
	OpenText Core Email Threat Protection
Likelihood to Recommend	OpenText I think that Webroot Email Security is good for small-medium sized businesses who are on a budget for email security. They actually have a great encryption system for outbound email, and so if you bundle those together then it puts everything in the same pane of glass and that is nice. Over the last few years this company was purchased by OpenText, and I have seen some improvements because of that, but this product is not innovating like other emails solutions based on new threats that are emerging. I would say if you have a relatively low volume of inbound email, then this solution would suffice. Incentivized MK Mark Knutson Manager of Information Security Read full review
Pros	OpenText Makes it easy for those receiving emails to create an account and retrieve the email. Peace of mind knowing emails are secure, and can be tracked. Monitoring inbound email threats is easy. Support has been very quick resolving or explaining support tickets I've created. Incentivized DS Dane Spoelker IT Coordinator Read full review
Cons	OpenText The admin interface seems a bit shabby. It's time for a refresher course. Being able to modify our own security word without having to contact Zix. Users may not enjoy needing to log in to access messages through the secure site. Incentivized Danielle Yale System Administrator Read full review
Likelihood to Renew	OpenText It did delivers exactly what is needed, what was promised, is cost effective, and is incredibly easy to use and manage. Incentivized Verified User Anonymous Read full review
Usability	OpenText It is much simpler to configure and operate in comparison to other anti-spam applications. Zix's customer usage is comparable to that of other spam filters on the market; but, in terms of convenience of use, Zix comes out on top. Daily delivery of logs is provided, and the user is not required to sign in order for an email to be sent. Incentivized Jackie Moller System Administrator Read full review
Support Rating	OpenText AppRiver's support from our perspective replaces the Microsoft365 Support we typically would have to receive from Microsoft by ticket. Instead, AppRiver supports us by phone, live chat, or email. Being able to get a hold of someone quickly makes a huge difference, especially when an issue is urgent and we can't wait hours or days for a response from Microsoft. Incentivized Verified User Anonymous Read full review
Alternatives Considered	OpenText Cost is competitive, but factoring in Office licensing really made sense for my organization. Cost is lower for more features - I was able to move to Zix and get the top of the line package, moving from a mid-tier product at a competitor. Workflows and process have improved, and the filter is more accurate than our previous filter Incentivized Verified User Anonymous Read full review
Return on Investment	OpenText Protecting patient information Users have to complete an account setup in order to view the encrypted email in a portal. Other platforms just let you open the email without having to setup an account. Pretty easy to use if you don't make many customizations to it. Incentivized Verified User Anonymous Read full review
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