AppRiver from OpenText vs. Symantec mail security for Microsoft Exchange

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AppRiver from OpenText
Score 7.2 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
Symantec mail security for Microsoft Exchange
Score 9.0 out of 10
N/A
Symantec Mail Security for Microsoft Exchange (SMSMSE) combines Symantec anti-malware technology with advanced heuristics and file reputation to provide real-time protection for email against viruses, spyware, phishing, and other malicious attacks. For additional protection, SMSMSE offers Symantec Premium AntiSpam technology (additional license) designed to help to stop 99 percent of incoming spam with less than one false positive per million. SMSMSE enforces content filtering policies on…N/A
Pricing
AppRiver from OpenTextSymantec mail security for Microsoft Exchange
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AppRiver from OpenTextSymantec mail security for Microsoft Exchange
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AppRiver from OpenTextSymantec mail security for Microsoft Exchange
Top Pros
Top Cons
Features
AppRiver from OpenTextSymantec mail security for Microsoft Exchange
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
AppRiver from OpenText
8.6
7 Ratings
2% above category average
Symantec mail security for Microsoft Exchange
9.6
1 Ratings
13% above category average
Anti-malware9.86 Ratings10.01 Ratings
Customizability8.96 Ratings8.01 Ratings
Data Loss Protection7.04 Ratings00 Ratings
Threat Detection9.87 Ratings10.01 Ratings
Sandboxing6.85 Ratings10.01 Ratings
End-to-End Encryption9.07 Ratings00 Ratings
Management Tools8.77 Ratings10.01 Ratings
Best Alternatives
AppRiver from OpenTextSymantec mail security for Microsoft Exchange
Small Businesses
Webroot Email Security Powered by Zix
Webroot Email Security Powered by Zix
Score 9.2 out of 10
Webroot Email Security Powered by Zix
Webroot Email Security Powered by Zix
Score 9.2 out of 10
Medium-sized Companies
Webroot Email Security Powered by Zix
Webroot Email Security Powered by Zix
Score 9.2 out of 10
Webroot Email Security Powered by Zix
Webroot Email Security Powered by Zix
Score 9.2 out of 10
Enterprises
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 7.4 out of 10
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 7.4 out of 10
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User Ratings
AppRiver from OpenTextSymantec mail security for Microsoft Exchange
Likelihood to Recommend
9.0
(31 ratings)
9.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.4
(25 ratings)
-
(0 ratings)
User Testimonials
AppRiver from OpenTextSymantec mail security for Microsoft Exchange
Likelihood to Recommend
OpenText
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
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Broadcom
Any business, regardless of size, can benefit from using Symantec Mail Security. It's very well customizable, easy to use and set up, and easy to maintain. It's a great tool to avoid unsolicited messages, security issues, phishing attacks, viruses, etc. It's really reassuring that the software is kept up-to-date, so we can be sure to be protected should a new kind of attack emerge.
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Pros
OpenText
  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
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Broadcom
No answers on this topic
Cons
OpenText
  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
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Broadcom
No answers on this topic
Usability
OpenText
AppRiver is very easy to use. A new employee can begin using it on their first day.
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Broadcom
No answers on this topic
Support Rating
OpenText
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
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Broadcom
No answers on this topic
Alternatives Considered
OpenText
AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
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Broadcom
No answers on this topic
Return on Investment
OpenText
  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
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Broadcom
No answers on this topic
ScreenShots