TrustRadius

OpenText Core Experience Insights vs. Optimizely Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText Core Experience Insights
Score 6.8 out of 10
N/A
OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement…N/A
Optimizely Analytics
Score 0.0 out of 10
N/A
A customer journey analytics and product analytics solution, now part of Optimizely. It is used to understand how a product's features are being used. Users can segment usage by cohorts and attributes, and see how user behavioral patterns trend over time.N/A
Pricing
OpenText Core Experience InsightsOptimizely Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText Core Experience InsightsOptimizely Analytics
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
OpenText Core Experience InsightsOptimizely Analytics
Considered Both Products
OpenText Core Experience Insights
Verified User
Anonymous
Chose OpenText Core Experience Insights
OpenText Core Experience Insights is less pricy than Adobe Marketing Cloud suite but it offers fewer functionalities. OpenText Core Experience Insights is one of the best solutions for companies on a budget and that want to monitor campaigns or performance on traditional …
Verified User
Anonymous
Chose OpenText Core Experience Insights
OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback
Defect reporting and TNI
Agent performance reporting
Verified User
Anonymous
Chose OpenText Core Experience Insights
Price was the determining factor in our choice for OpenText Core Experience Insights, as we were doing things very manually in the past. That being said, the larger we grow, we may look to other options as Acquia was very high on our list but a bit more advanced than we needed.
Verified User
Anonymous
Chose OpenText Core Experience Insights
One of our customers has made good experiences with OpenText Core Experience Insights compared to the alternatives. That is the main reason we wanted to give it a try.
Optimizely Analytics

No answer on this topic

Best Alternatives
OpenText Core Experience InsightsOptimizely Analytics
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Ortto
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All AlternativesView all alternativesView all alternatives
User Ratings
OpenText Core Experience InsightsOptimizely Analytics
Likelihood to Recommend
6.6
(0 ratings)
-
(0 ratings)
User Testimonials
OpenText Core Experience InsightsOptimizely Analytics
Likelihood to Recommend
OpenText Core Experience Insights is suited for 1. Tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 2. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval. 3. Automated extraction and classification of information from unstructured text and insight generation.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • It utilizes data sets specifications to map the sequence of customer interactions effectively.
  • It captures and tracks events data across multiple channels i.e. Exstream and teamsite.
  • The dashboard displays the journey interaction performance so well that we are able to visualize, adjust and optimize the journeys.
Russell Pabon | TrustRadius Reviewer
Russell Pabon
Digital Marketing Manager
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No answers on this topic
Cons
  • voice and contact center
  • analytics and ai
  • processes and collaboration
Verified User
Anonymous
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No answers on this topic
Alternatives Considered
OpenText Core Experience Insights is less pricy than Adobe Marketing Cloud suite but it offers fewer functionalities. OpenText Core Experience Insights is one of the best solutions for companies on a budget and that want to monitor campaigns or performance on traditional channels.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Return on Investment due to manual processes
  • Analytics have improved our sales score
  • Increased revenue due to predictive analytics
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots