OpenText Exstream vs. Zendesk Sunshine Conversations

It's really helpful in all sort of ccm requirements special it handles high volume ccm requirements very smoothly and error free. Improvements in quality of product with new versions is remarkable.

Incentivized

Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.

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• Document creation
• layouts
• Document distribution

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• Connects all customer data
• Easy to connect
• Easy to use reporting

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• Vernacular document generation

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• Support for special characters (ñ and accents)
• Better integration with exsiting tickets in ZenDesk
• Android App is lacking
• Support for mobile browsers
• Support for iOS devices

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Exstream is more stable compare to all ccm available in market, it's reasearch and r&d team make really good progress to improve product quality.

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First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.

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• increased customer and employee satisfaction

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• Overall I have great experience with Zendesk Sunshine Conversations

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