What users are saying about
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

OpenText Magellan

If you do not have a large budget and are a large organization, I would steer clear of Actuate. If you are looking to do very complex washboarding, I would not use them. Your developers have to be very skilled to work with this. Plan to bring in consultants if necessary to help your process. Adhoc reporting is weak. If your pricing is user based and you expand, this could be very expensive.
Christopher Noyes | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

OpenText Magellan
8.0
Zendesk Explore
7.9
Customizable dashboards
OpenText Magellan
9.0
Zendesk Explore
8.9
Report Formatting Templates
OpenText Magellan
7.0
Zendesk Explore
7.0

Ad-hoc Reporting

OpenText Magellan
7.7
Zendesk Explore
8.3
Drill-down analysis
OpenText Magellan
5.0
Zendesk Explore
8.6
Formatting capabilities
OpenText Magellan
9.0
Zendesk Explore
7.5
Report sharing and collaboration
OpenText Magellan
9.0
Zendesk Explore
8.1
Integration with R or other statistical packages
OpenText Magellan
Zendesk Explore
9.0

Report Output and Scheduling

OpenText Magellan
8.0
Zendesk Explore
6.4
Publish to Web
OpenText Magellan
9.0
Zendesk Explore
7.2
Publish to PDF
OpenText Magellan
9.0
Zendesk Explore
7.2
Report Versioning
OpenText Magellan
9.0
Zendesk Explore
4.0
Report Delivery Scheduling
OpenText Magellan
5.0
Zendesk Explore
7.0

Access Control and Security

OpenText Magellan
5.0
Zendesk Explore
9.3
Role-Based Security Model
OpenText Magellan
5.0
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
OpenText Magellan
5.0
Zendesk Explore
9.0
Single Sign-On (SSO)
OpenText Magellan
5.0
Zendesk Explore
9.0
Multi-User Support (named login)
OpenText Magellan
Zendesk Explore
10.0

Mobile Capabilities

OpenText Magellan
3.0
Zendesk Explore
8.0
Responsive Design for Web Access
OpenText Magellan
3.0
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
OpenText Magellan
3.0
Zendesk Explore
8.0

Application Program Interfaces (APIs) / Embedding

OpenText Magellan
6.2
Zendesk Explore
REST API
OpenText Magellan
5.0
Zendesk Explore
Javascript API
OpenText Magellan
9.0
Zendesk Explore
Java API
OpenText Magellan
5.0
Zendesk Explore
Themeable User Interface (UI)
OpenText Magellan
7.0
Zendesk Explore
Customizable Platform (Open Source)
OpenText Magellan
5.0
Zendesk Explore

Data Discovery and Visualization

OpenText Magellan
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
OpenText Magellan
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
OpenText Magellan
Zendesk Explore
10.0

Pros

OpenText Magellan

  • The report outputs can vary across different types such as HTML, PDF, and Excel
  • Their open source offering is very sufficient
  • There are great boards and blogs for developers and engineers to expand and use their features.
  • The people from the company that I've worked with are professional and courteous.
Bri Gipson | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

OpenText Magellan

  • The documentation on all the available features, but most importantly on the scripting side, can be improved
  • The standard look & feel of some basic options, like parameter selection or sorting and filtering, looks dated and can't be customized
  • The server portal needs to provide better tools
  • More integration is needed with other OpenText products
Martin Rubens | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Likelihood to Renew

OpenText Magellan

OpenText Magellan 3.9
Based on 9 answers
I am no longer working for the company that was using Actuate but I believe they would continue to use it because the stitching costs would be to high. It would require a complete rewrite of the reports and the never version of Actuate (BIRT) even required an almost complete report rewrite
Todd Bellamy | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Support Rating

OpenText Magellan

OpenText Magellan 9.1
Based on 1 answer
Always there on the front and backend for us and the client.
Jeffrey Fischer | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenText Magellan

I've used JReports and Actuate is very similar but seems to have a lot more customization features for the end user of BIRT reports.
Amy Broome | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

OpenText Magellan

  • Actuate can handle 50 to 60 sub reports inside a report very well.
  • Dynamically creating the datasource, chart, graph, reports are the main advantages. We can do any level of drilling, and can create a performance matrix dashboard efficiently.
Anonymous | TrustRadius Reviewer

Zendesk Explore

No answers on this topic

Screenshots

Pricing Details

OpenText Magellan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText Magellan
7.0
Zendesk Explore
8.1

Likelihood to Renew

OpenText Magellan
3.9
Zendesk Explore

Support Rating

OpenText Magellan
9.1
Zendesk Explore

Add comparison