Actuate Reseller Support
Software Version
Birt Analytics
Overall Satisfaction with OpenText Analytics
Pros
- Actuate has permitted us to create stronger visualizations of data and customer data for our clients so they can make better decisions about the course of their businesses.
- Birt Analytics integrates with Salesforce.com, Microsoft Dynamics, Xcel in a short period of time and permits stronger massaging of data and integration with better "what if"scenarios.
- The ROI on this product is remarkable.
- Employees who visualize the data and other components who have been questioning the direction of management change their focus upon what they can do to improve the company. Managers who are "micro-managers of data" actually begin to visualize where some of the sub-strata they have wasted time is impairing company results.
- Customer support for their products is excellent. If you need support on site they are there when you need them.
Cons
- Anything that I would consider an area for improvement and have asked about from the company is a area where they are already doing development and refinement and when it is available it comes as a simple upgrade.
- Positive.
OpenText Analytics Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Telephone support resolved the issue in less than 15 minutes and installed a 2nd update to assure it would never arise in the future.
Everytime I deal with their support or sales staff.
Comments
Please log in to join the conversation