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OpenText Analytics Review 9 of 9
OpenText Analytics Review: "Actuate Reseller Support"
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Jeffrey Fischer profile photo
November 21, 2013

OpenText Analytics Review: "Actuate Reseller Support"

Score 10 out of 101
Vetted Review
Reseller
Review Source

Software Version
Birt Analytics

Overall Satisfaction with OpenText Analytics

  • Actuate has permitted us to create stronger visualizations of data and customer data for our clients so they can make better decisions about the course of their businesses.
  • Birt Analytics integrates with Salesforce.com, Microsoft Dynamics, Xcel in a short period of time and permits stronger massaging of data and integration with better "what if"scenarios.
  • The ROI on this product is remarkable.
  • Employees who visualize the data and other components who have been questioning the direction of management change their focus upon what they can do to improve the company. Managers who are "micro-managers of data" actually begin to visualize where some of the sub-strata they have wasted time is impairing company results.
  • Customer support for their products is excellent. If you need support on site they are there when you need them.
  • Anything that I would consider an area for improvement and have asked about from the company is a area where they are already doing development and refinement and when it is available it comes as a simple upgrade.
We will continue to resell and support Actuate and its products.
What's holding you back?

OpenText Analytics Support

Always there on the front and backend for us and the client.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Telephone support resolved the issue in less than 15 minutes and installed a 2nd update to assure it would never arise in the future.
Everytime I deal with their support or sales staff.