What users are saying about
16 Ratings
28 Ratings
16 Ratings
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Score 7.2 out of 100
28 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

OpenText MBPM

Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
Anonymous | TrustRadius Reviewer

SAP BPM

It is well suited when we need to integrate business processes with SAP ERP and SAP CRM - the solution can be integrated with business rules/procedures defined in SAP ERP/CRM and NetWeaver can be used to monitor the rules and flag off exceptions. When there are multiple workflows running, it tends to slow down running of these processes. Also, it entirely depends on SAP portal for it to run efficiently.
Shiv Shivakumar | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

OpenText MBPM
6.9
SAP BPM
9.9
Dashboards
OpenText MBPM
7.8
SAP BPM
9.9
Standard reports
OpenText MBPM
9.0
SAP BPM
9.9
Custom reports
OpenText MBPM
4.0
SAP BPM
9.9

Process Engine

OpenText MBPM
7.3
SAP BPM
9.9
Process designer
OpenText MBPM
8.2
SAP BPM
9.9
Process simulation
OpenText MBPM
7.2
SAP BPM
10.0
Business rules engine
OpenText MBPM
9.0
SAP BPM
10.0
SOA support
OpenText MBPM
6.0
SAP BPM
10.0
Process player
OpenText MBPM
7.0
SAP BPM
9.9
Support for modeling languages
OpenText MBPM
8.0
SAP BPM
9.9
Form builder
OpenText MBPM
6.8
SAP BPM
9.9
Model execution
OpenText MBPM
6.2
SAP BPM
9.9

Collaboration

OpenText MBPM
7.5
SAP BPM
9.9
Social collaboration tools
OpenText MBPM
7.5
SAP BPM
9.9

Content Management Capabilties

OpenText MBPM
6.0
SAP BPM
9.9
Content management
OpenText MBPM
6.0
SAP BPM
9.9

Pros

OpenText MBPM

  • Complex routing of tasks based on calculated criteria
  • Linking between tasks and accessing relevant information
  • Organising, scheduling and prioritising
  • Different views for different people
Peter Green | TrustRadius Reviewer

SAP BPM

  • Virtual paper trail. Iterations of process and current documentation are all stored as "artifacts", leaving a great trail.
  • Configuration of users. BPM somewhat magically determines which users will be impacted and automates rules.
  • A pro (that is also a con) is the design interface. If you know what you are doing, it is incredibly powerful and malleable.
Anonymous | TrustRadius Reviewer

Cons

OpenText MBPM

  • The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
  • Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
  • One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.
Eden Mack | TrustRadius Reviewer

SAP BPM

  • Live readings would be nice.
  • Easier to maneuver
  • Work with all systems with the press of one keystroke
Stephanie Chapman | TrustRadius Reviewer

Likelihood to Renew

OpenText MBPM

OpenText MBPM 8.0
Based on 4 answers
There are other products that seem to be a better fit for future initiatives.
Matt Temple | TrustRadius Reviewer

SAP BPM

SAP BPM 7.0
Based on 1 answer
As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency
Anonymous | TrustRadius Reviewer

Usability

OpenText MBPM

OpenText MBPM 9.0
Based on 1 answer
Although it is intuitive to use it does require training
Harish Rajput | TrustRadius Reviewer

SAP BPM

No score
No answers yet
No answers on this topic

Support Rating

OpenText MBPM

OpenText MBPM 10.0
Based on 1 answer
Great customer service for an API support related query
Harish Rajput | TrustRadius Reviewer

SAP BPM

SAP BPM 5.0
Based on 1 answer
We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.
Stephanie Chapman | TrustRadius Reviewer

Alternatives Considered

OpenText MBPM

We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
Anonymous | TrustRadius Reviewer

SAP BPM

I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.
Shiv Shivakumar | TrustRadius Reviewer

Return on Investment

OpenText MBPM

  • The development of the ticketing system has enabled us to greatly improve customer relationships
  • The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
  • Management information from the system has improved decision making
Peter Green | TrustRadius Reviewer

SAP BPM

  • Helped us harness integrated benefit from having SAP ERP/CRM by leveraging NetWeaver to define business processes/rules and monitor exceptions
  • Did not have any negative experience except for the fact that at times when multiple rules run, it can be somewhat slow
Shiv Shivakumar | TrustRadius Reviewer

Pricing Details

OpenText MBPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP BPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText MBPM
7.2
SAP BPM
9.9

Likelihood to Renew

OpenText MBPM
8.0
SAP BPM
7.0

Usability

OpenText MBPM
9.0
SAP BPM

Support Rating

OpenText MBPM
10.0
SAP BPM
5.0

Implementation Rating

OpenText MBPM
10.0
SAP BPM

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