TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText SendSecure

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    XM SendSecure, now from OpenText (acquired March 2020) is a collaborative file exchange platform. It is designed to facilitate the exchange of sensitive files and has a number of critical security features. First, all files exchanged are systematically encrypted in both the upload and download processes. Receiving files doesn’t require a user account, but recipients are authenticated via one-time code received via a voice call, an SMS, or an email. Further, all exchanged files are…N/A

    PaperTrail

    Score10 out of 10
    N/APaperTrail is a document management software offering from Egis Software. It includes features such as storage and retrieval find any document instantly and routing and workflow streamline processes with automated routing and a rule-based workflow.N/A
    Pricing
    OpenText SendSecurePaperTrail
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText SendSecurePaperTrail
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    OpenText SendSecurePaperTrail
    Small Businesses
    FileZilla
    Score9.2 out of 10
    M‑Files
    Score8.9 out of 10
    Medium-sized Companies
    FileZilla
    Score9.2 out of 10
    Esker
    Score7.4 out of 10
    Enterprises
    Fortra's GoAnywhere MFT
    Score7.6 out of 10
    Tungsten Capture
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText SendSecurePaperTrail
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.5
    (5 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    7.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    OpenText SendSecurePaperTrail
    Likelihood to Recommend
    OpenText
    It is super easy to use any time we have a need to send something encrypted. It is great, because if we have a client that needs to send us something, we can send that person a link and they are able to use that to send us a protected file.
    Incentivized
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    Egis Software
    It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.
    Incentivized
    Read full review
    Pros
    OpenText
    • It is very user-friendly even for users that are not particularly tech-savvy.
    • The integration into Outlook makes it so convenient to use.
    • Gaining access to the portal is easy as well, so if you are away from your workstation, you can still send things securely.
    Incentivized
    Read full review
    Egis Software
    • PaperTrail is less expensive than many of its competitors.
    • PaperTrail is very easy to set up; you can start collecting logs in no time.
    • It is easy to configure email alerts and Slack integrations with PaperTrail.
    Incentivized
    Read full review
    Cons
    OpenText
    • Only compatible with Outlook 2010 or newer.
    • Only compatible with Windows OS.
    • No other complaints so far.
    Incentivized
    Read full review
    Egis Software
    • Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
    • While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
    • Pricing plans are not all that competitive with newer offerings with other companies
    Incentivized
    Read full review
    Usability
    OpenText
    No answers on this topic
    Egis Software
    PaperTrail has become a basic app for me to save and see app logs. It is very easy to use, very intuitive and easy to customize. The feature I like most is that we can use it with several apps at same time.
    Incentivized
    Read full review
    Performance
    OpenText
    No answers on this topic
    Egis Software
    PaperTrail's live-tailing performance is adequate and searches over the recent history load quickly. Searching over long periods of time can be extremely slow, however.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    None. We were not able to email securely.
    Incentivized
    Read full review
    Egis Software
    I only used Logz.io for a very brief time. It seemed a bit more difficult to setup than Papertrail.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • It allowed us to become HIPAA compliant with email.
    • It integrates seamlessly into our current email interface.
    • Support we have received has been excellent. Always timely.
    Incentivized
    Read full review
    Egis Software
    • Free plan is sufficient for development and small services, and the paid plans are very cheap at low log volume. For us, the price is right with PaperTrail - though I can't speak to how their pricing compares at very high volumes.
    • Adding cloud-logging to your apps can really speed up development and debugging - the impact to engineering productivity cannot be understated.
    Incentivized
    Read full review
    ScreenShots

    OpenText SendSecure Screenshots

    Screenshot of Ephemeral SafeBoxScreenshot of Seamless integration with Outlook (Office 365)