OpenText UFT Developer vs. Sauce Labs vs. Tricentis Testim

Having used some of the competitor's tools over the year I would say that SauceLabs provides a lot of value for money if you plan to run long sets of tests with high frequencies. Paying for a single slot means you can run tests whenever you want without creeping costs but it does make running tests in parallel require an extra slot. Currently, our test suite takes over three hours to run and at the moment it is cost prohibitive to purchase an extra slot. However, having access to live testing and integration with Appium is great.

Incentivized

Testim has been great at automating Frontend and integration regression testing. I do not think it would work wellTricentis Testimfor backend code testing, if it could not be done through UI. The record function is very good, and makes automating test cases much faster and more accurate. We have had great success using Testim to verify SalesForce environments, NetSuite environments, and our own JumpCloud application as well.

Incentivized

• Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support
• Provides a rich selection of browser/platform availability for customer issue reproduction
• Provides a comprehensive set of virtual mobile device configurations for automation and availability
• Sauce Labs' SaaS and self service tools work and perform well

Incentivized

• It provides a codeless testing environment, allowing non-technical users such as business analysts and testers to create and maintain automated tests without writing code. This democratizes test automation and accelerates test creation.
• The platform leverages artificial intelligence (AI) and machine learning (ML) algorithms to analyze user interactions with the application and automatically generate test scripts. This significantly reduces the time and effort required to create test cases.
• Its AI capabilities enable tests to adapt to changes in the application's user interface (UI) automatically. If UI elements change, the platform can identify and update the tests accordingly, reducing maintenance overhead.

Incentivized

• I've had four changes in account managers over the past couple of years. They ranged from super experienced/advocate to some that seems relatively junior/a bit removed. I understand this happens but clarity on what I can expect with these partnerships would be valuable. What I've gotten in the end has varied dramatically.

Incentivized

• Providing more comprehensive reporting and analytics capabilities, including customizable dashboards and insights into test execution results, could help users gain deeper insights into their test coverage and quality.
• Expanding integration capabilities with a wider range of external systems, tools, and test management platforms could increase flexibility and interoperability within the testing ecosystem.
• Enhancements in organizing and managing test scenarios and test suites could improve the user experience. Features such as better folder structures, tags, and hierarchical organization could make it easier to manage large test suites.

Incentivized

As we currently know, there's nothing on the market with a big feature set like saucelabs at their current price point. Along with the business not having to learn a whole new tool to use again and the ability to refresh our private devices and the continuously growing number of public devices available and features.

Incentivized

This is one of the most intuitive tools, while also having the capability to do complex test scenarios. There are very few things we are unable to test with this tool. The support is also very quick and very helpful.

Incentivized

It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.

Incentivized

While the users do have some small amount of coding background, this tool does not require much prior knowledge to get off the ground. In order to do some of the more complicated test scenarios, there is a learning curve, but overall the re-usability and ease of use is fantastic.

Incentivized

Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.

Incentivized

The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.

Incentivized

The people here are just so friendly and personable. For instance, Tristan Lombard answered every single email with a very cheery tone and not only did he diagnose my issue, he also made sure to ask how my day was going. Keep it up

Incentivized

The customer support is the best I have ever experienced, both personally and in a job role. The chat anytime is a very nice option, there has never been more than a few minute wait to connect with someone, and the agents are very knowledgeable and helpful.

Incentivized

I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started

We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.

Incentivized

We evaluated several other products, and what gave Tricentis Testim the edge was the ease of use, the customer support and the pricing. While others seemed to have a bit more complex functionality, we have been able to build almost every use case the way we would expect, with very few workarounds.

Incentivized

With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.

Incentivized

• Eh... Negligible? Being on AWS West makes it quite a few hops for us, so the process times out every now and again. That is frustrating.
• I can't really speak to the dollars, as I am not privy to the information.

Incentivized

• Tricentis Testim has helped us run a thorough regression daily, something that we were unable to do before
• Tricentis Testim has helped us to catch many seemingly unrelated bugs in a test environment the day of/day after code changes
• Tricentis Testim low code approach has helped us to create automation tests much faster, with more confidence, and allows much easier maintenance

Incentivized