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Great to perform testing in several browsers and mobile devices and easy to integrate with automation.
Updated March 30, 2021

Great to perform testing in several browsers and mobile devices and easy to integrate with automation.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sauce Labs

We use Sauce Labs in our engineering and QA departments to cover browser compatibility testing regressions, and it also helps with validating our Android and iOS apps through different mobile devices and OS versions.
  • Variety of browsers and versions
  • Variety of mobile brands and versions (Android and iOS)
  • The final report of each run is very useful
  • User-friendly
  • Testing on mobile phones interfaces is very slow
  • Sometimes we get disconnected from the cloud
  • Increase mobile phone options
  • ability to catch bugs or simply test specific browsers
  • you can run huge test runs against several browsers
  • definitely cheaper than maintaining a physical mobile device lab
  • keynote device anywhere
Sauce labs is faster and integrates with a lot of technologies. Sauce Labs user interface is very user friendly and easy to use. Once you define the parameters for your test runs it is very simple to let that go and just wait for the results, everything gets recorded so you can easily go to any specific test that requires more analysis.
It is great to have a very complete browser compatibility tool that is friendly with automation frameworks like Selenium, debugging options are very helpful too. The overall management is not complicated. Even when the Mobile devices test part is slow, having available all the different mobile operative systems with newer and older versions is amazing.
I can say that Saucelabs is reliable, in around 3 years we only used their support a couple of times, once you define your tunnel their service availability is really stable
Amazing to perform browser compatibility tests, and automation tests through Selenium and Jenkins integration. If you need to perform heavy tests on mobile phones, consider that it will be time-consuming.

Sauce Labs Features & Support

Evaluating Sauce Labs and Competitors

Yes - Device anywhere
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Third-party Reviews
we were looking for tools that cover Browsers and Mobile OS compatibility, Sauce labs have both! And you have a lot of different newer and older versions for browsers and mobile devices. Another plus: it is really use to integrate Sauce labs with other automation frameworks like Selenium or Jenkins. The debugging options are very helpful
we would choose Sauce labs again, we had been working with them for more than 3 years. It is reliable, user friendly, integrates easily with other technologies and keeps improving. Also the technical and administrative provided by Sauce labs is very professional and they always have an answer in a really short time.

Using Sauce Labs

25 - Developers, Quality Assurance, Business Analyst, Product managers, Product Owners and Scrum Masters
2 - We really don't have in-house Saucelabs support, just a couple of guys with Admin rights to add, delete or modify permissions for the rest of the team.
  • Browser compatibility tests
  • Android OS compatibility
  • Automated Selenium tests
  • we improve a lot in our browser compatibility, we had in the past special defect cases that occurred in production and we didn't had a way to see the problem. We use to release "fixes" hoping to fix that problems. Now we can replicate, debug and analyze the issue improving our code quality.
  • Android have a lot of different OS versions floating on the market, that was a blocker for us before, we use to test only on the newest Android OS version, but older versions had compatibility issues that we weren't able to debug and fix, Saucelabs improved this field a lot for us.
  • We have a dedicated team in charge to plan and implement a whole new UI automation framework using mainly Selenium and Saucelabs.
Saucelabs keep being a really important tool for our incoming new automation framework

Sauce Labs Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
None
Not Available
We contacted the Sauclebas support team when our cloud/tunnel was showing offline and they provide us a really quick tutorial about how to restart it by ourselves, being this even better because they show us a way to solve this issue without the need to call or reach them.

Using Sauce Labs

ProsCons
Like to use
Well integrated
Quick to learn
Convenient
Familiar
None
  • setting up a test session
  • selecting different browsers/versions/mobileUI
  • troubleshooting tunnel connectivity is very easy
  • users administration, access level
  • selenium integration
  • overall performance is slow
  • Mobile UI testing is super slow

Sauce Labs Reliability

this is a great tool to run automation testing, you will have a broad option of browsers and mobile devices, I am giving an 8 only because the overall performance is kind of slow, specially with the mobile devices.
Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.
Yes, sauce labs coulb be a little slow, but being honest... the value that sauce labs provide us is worth it. We connect Sauce labs to call our web apps and it doesn't affect them it is only that it's performance is not that fast, specially when you are working with mobile testing

Relationship with Sauce Labs

It is really nice to work with Sauce labs, reps and tech support. All of them are very friendly and supportive, also their response time is very quick.
They do not try to sell you unnecessary things or push you to take enhancements that you don't need, they will hear what are your needs and they will offer what better could work for you.
Again, Sauce labs customer appreciation is very nice, even after signing a contract to get their services, they constantly check on us to confirm that we are doing good with their product and to check if there is any concern on our side that they need to take action to solve it.
we negotiate the number of active connections, the different types of browser testing and mobile UI devices availability.
Just be clear on what your needs are and be sure that Sauce labs will cover these needs, this is a great company to work with.