Sauce Labs

Sauce Labs

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Score 8.6 out of 100
Top Rated
Sauce Labs


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Sauce Labs Enterprise Review

7 out of 10
April 25, 2021
Sauce Labs is used at our company at the team level, which is a test automation support team and is used by the various sprint teams by …
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Product Details

What is Sauce Labs?

Sauce Labs is a cloud-based platform for automated testing of desktop and mobile applications. It is designed to be instantly scalable, since it is optimized for continuous integration workflows. (The vendor says that when tests are automated and run in parallel on multiple virtual machines across many different browser, platform and device combinations, testing time is reduced and developer time is freed up from managing infrastructure.) The Sauce Labs testing cloud is intended to be paired with a CI system. According to the vendor, this combination allows developers to easily test desktop and hybrid, native and mobile web applications early on in their development cycles, continuously and affordably.

Sauce Labs provides enterprise-grade security via Sauce Connect™, its secure tunneling protocol for testing behind a firewall while maintaining control of proxy and access policies. Tests are run in the company’s secure data center and VMs are destroyed (not “wiped”) after each run, ensuring customer data is never exposed to future sessions. After tests are completed the Sauce Labs’ dashboard provides a unique build-oriented report with metadata, access to Selenium logs, screenshots, video recordings, and a complete list of commands and responses. Support for SSO lets customers provision new user accounts on the fly with centralized user account management, access control, and usage reporting.

Sauce Labs Features

  • Supported: Automated Cross-Browser Testing
  • Supported: Automated Mobile Testing
  • Supported: Manual Testing
  • Supported: Real device cloud
  • Supported: Integrations with all CI servers and JIRA
  • Supported: Enterprise Security
  • Supported: Proprietary Data Center
  • Supported: Support for Selenium, Appium and JUnit Testing
  • Supported: Professional Services & Onboarding
  • Supported: Instructor-led Selenium and Appium training

Sauce Labs Screenshots

Sauce Labs UI optimized for continuous integration workflows.

Sauce Labs Video

Get a quick introduction to Sauce Labs, the largest cloud-based platform for automated testing of web and mobile applications. Learn how to start a manual and automated test using our service.

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Sauce Labs Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
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Frequently Asked Questions

What is Sauce Labs's best feature?

Reviewers rate Availability and Product Scalability and Vendor pre-sale highest, with a score of 9.1.

Who uses Sauce Labs?

The most common users of Sauce Labs are from Enterprises (1,001+ employees) and the Computer Software industry.


(1-25 of 154)
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Score 5 out of 10
Vetted Review
Verified User
Review Source
We need web driver setup to run our selenium tests, so we tried various vendors and finally selected Sauce Labs.

Flexibility to video recordings.
  • Video recordings are good.
  • We can access the video without logging into Sauce Labs. Able to share the management.
  • Customer service is good.
  • Execution time is very long compared to other web driver setups.
  • Because of the time it takes, we are not able to use our regression testing. We are using Sauce Labs only for creating test cases up to the test cases running successfully. If anything fails, we will get the video to fix the issue. After that we are using other web drivers to run the test suite.
I can recommend Sauce Labs if we need to test if the given build is good or is working in all the browsers correctly. That means the scenario count is less than 10, so execution time does not matter here. But if we need to run a test suite with >100 then this is not suitable because it is 200% more time-consuming when compared to other web drivers.
Scott Lazenby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
Sauce Labs is one of our top partners for Quality Engineering tools. They are the preferred vendor we recommend for all mobile and browser testing needs. We recommend them for any client in need of mobile device testing.
  • Customer support is very responsive and helpful
  • Innovation from their Technology leadership
  • Support from their partner team is by far the best of any vendor
  • Product is intuitive, reliable and easy to pitch
  • Pitch tracks and tips for selling the new tools they acquired
  • Pricing page is hard to understand
  • Combination pricing examples across tools would be helpful
Sauce Labs is always the preferred choice for any client in need of mobile testing. Their product is feature-rich, intuitive, and their innovation stands out. Their enablement and support teams are very responsive and helpful.
Emiliano Vargas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am the Salesforce admin I use AQI internally and it's a fantastic tool that I will be recommending at any future company I work for. It allows me to set up pre-established test routines, make changes in our Salesforce instance, and then run those tests (like lead-to-op, or op-to-close) and see where the new validation rules or automation flows fail. Can't live without it now, saves me and my team countless hours.
  • Tests new functionality
  • highlights errors before rollout of new functionality
  • saves countless hours that would have been spent on repetitive, low value work
  • ease of use has to be on here. A toddler could do this.
  • Hard to say. Initial training can be a bother, but that's true with any tool.
  • Once you understand the tool, it's the easiest tool in the world, but understanding it takes time and commitment.
Again, as a Salesforce admin, there is nothing worse than creating a new validation rule or feature, testing it out in sandbox thoroughly, then rolling it out into production, only to discover that your testing didn't uncover a bug that stops the company from closing deals. This eliminates that completely, and in a way that is easily repeatable, and can be done in an instant. You essentially 'record' the steps you want to take to test a process, then you can replay it at any time after any changes have been made. No more testing the lead-to-op process a dozen times a quarter, with the click of a button, it's done.
  • Online training
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used Sauce Labs as part of our CI/CD pipeline and test automation. We used it for Browser/Platform farm Mobile device/platform/app farm.
  • Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support
  • Provides a rich selection of browser/platform availability for customer issue reproduction
  • Provides a comprehensive set of virtual mobile device configurations for automation and availability
  • Sauce Labs' SaaS and self service tools work and perform well
  • Mobile app state persistence without using real devices
  • More cost-efficient mobile push notification capability
  • Lack of VPC integration
Access to specific devices is good, as well as access to a specific browser/platform. We are not able to connect our dev environments to Sauce Labs because the devices are put in our VPC. Some versions are not available like iPhone with iOS 12.1. With iOS, there is limited/no support for push notifications without real devices due to Apple's provisioning profiles.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am a Sr. Quality Assurance Analyst at Bunzl. We use AutonomIQ for automating our test cases and validate the sites we have.
  • Saves Time!
  • Generate Reports!
  • Multibrowser Testing!
  • API Testing!
  • I would want it to work for Internet Explorer too
  • I would also want it to generate .pdf or .doc type documents
Sauce Labs is well suited in most cases. But since it is cloud based application, one cannot use it without internet.
Score 7 out of 10
Vetted Review
Verified User
Review Source
SauceLabs allows us to rid ourselves of tech debt-heavy Selenium configurations and write quality tests. Additionally, the ability to cross-browser and device test using virtualized browsers and device farms simplifies our configurations and allows us to re-focus resources on what matters. Once upon a time, it was necessary to manage all of this configuration on-site, and SauceLabs has taken on this management which allowed us to move faster. Their Cypress product does need some work but I would not hesitate to use them if you are using
  • Device virtualizion
  • Enterprise support
  • Selenium configuration management
  • Cypress support / configuration
  • Insight into test runs. I want to know what tests are slow or flaky and why.
  • Better dashboards. Managers / Directors want something they can consume with valuable high-level information in minutes.
Sauce Labs is well suited for teams using Selenium-based testing flows, [which] need enterprise level support, and cross browser, cross-device testing management. SauceLabs is not for smaller teams that will not be [scaled] to support multiple generations of multiple browsers on multiple devices. However, if you are a small team and want to offload your entire selenium configuration to get rid of technical debt, it could be valuable there as well.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Sauce Labs for our eCommerce platform, as well as new and emerging mobile apps and products. Using Sauce Labs lets us maintain enterprise-grade test architecture without needing an additional full-time role for features and maintenance. Thanks to Appium integration, we can run the same tests across a dozen mobile devices without much fuss. Documentation and support are top-notch. Real Cloud and Cross-Browser enable us to test real devices and run Safari (through the browser) on Windows machines. Automated tests come with video recordings synchronized to each test step, so we can quickly zero in on issues. Choose Sauce Labs if you're serious about automated testing.
  • configuration and capability to pre-upload
  • automated testing in VMs
  • real mobile devices supported through public cloud
  • friendly support
  • webinars to share knowledge and upcoming products
  • aggressive acquisitions to keep up with the next trends in test automation
  • pretty reports
  • generous with product previews
  • friendly all-around folks
  • patient with renewals
  • some tests are missing from results output
  • issues with running tests on certain iOS + device combinations
  • unit concurrency is halved for Apple devices (!)
  • expensive
I would recommend Sauce Labs for web automation testing, period. Hands-down the easiest decision to make. Their Selenium support is great and they always keep browser support up-to-date. Documentation is great and always improving. The Sauce Configurator is essential for setting up specific browser or mobile device combinations. Sauce Labs also now supports Cypress, Puppeteer, and other test frameworks too. With API Fortress, AutonomIQ, Screener, BackTrace, and Appium/Real Device, they provide an integrated solution for testing everything, everywhere.
Taylor Campbell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use sauce labs across our organization. It is good for testing software for devices that we do not have physical access to.
  • Testing software on devices that you do not have physical access to
  • Testing software on older browsers
  • It can be a little quicker to load
  • Would like the feature of downloading software
I think it is well suited when you do not have access to the particular device. It is also good for hooking up automation suites and is fairly easy to do this with good documentation. I think it is less appropriate when you have the physical device you need for testing.
Ramaseshan NS | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Sauce Labs is currently used by all the teams I am working in. It provides a great platform for us to run the test scripts in a cloud environment that is highly stable and reliable. We run all the tests on both desktop and mobile-based test scripts in SauceLabs. Thank you for providing this.
  • Running tests reliably in a cloud-based environment.
  • Parallel test execution is easy and stable.
  • Supports a wide variety of devices and browsers.
  • Sometimes for running mobile scripts it takes a long time to open the simulator and run.
  • As its run on cloud there is some latency we experience.
  • But its a awesome tool.
As stated in my previous question, I would highly recommend the tool. Because of the high reliability and stability of the tests, large variety of supported devices and mobile versions.
John Sembrano | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  1. We use Sauce Labs to run our automated regression testing for our different web apps over different browser, device[,] and OS versions (Virtual)
  2. Manual testers use Sauce Labs to test on real mobile devices using real device cloud
  3. Currently only being used by our department, plans for future rollout to the rest of the organisation is being discussed
  4. This addresses browser and device compatibility as before this, we were only using Chrome to test.
  • Recording of test runs (virtual only)
  • Parallel test runs cuts down the time
  • Sauceconnect is great to quickly access internal environments
  • Virtual devices are not up to date, [especially] Samsung and android devices
  • No recording of test runs on real devices
  • Slow response times
  • Impossible or hard to test on different browsers in devices (virtual and real)
If you currently have existing or planned to have appium tests, that Saucelabs is well suited as their real devices automation is unlimited. For us, we have not made the jump to appium yet as there is no functionality to record test[s], as stakeholders want evidence of test being run, so we have had to stay Selenium to be able to record test runs on virtual devices.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Sauce Labs is used by the entire Information Technology organization for testing applications through web browsers. Use of the multiple browser configurations provides environmental coverage for all our supported operating system / browser platform combinations. Sauce Labs allows USAA to test the configurations in parallel and decreases the overall run-time of test suites.
  • Platform configuration for multiple operating system / browser version combinations.
  • Supports both manual and automated test case execution.
  • Can provision virtual or physical devices.
  • Provide virtual devices for tablets and phones direct for use without Appium.
  • Decrease the lag time between automated test execution and console display.
  • Better integration publishing test execution results to external test case management systems such as Tricentis qTest.
Sauce Labs is well suited to multiple test environment scenarios, especially for testing in parallel. Sauce Labs is not well suited to customized test environments such as with specific operating system updates/hotfixes, software package installations with specific version requirements and / or environmental or usage configuration setup requirements.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Sauce Labs is used at our company at the team level, which is a test automation support team and is used by the various sprint teams by developers, QAs, and even BAs. Sauce Labs helps us ensure our applications are tested thoroughly on multiple browsers across many versions. It is also being used for mobile app testing.
  • Supports many browsers and versions.
  • API for collecting test + build data.
  • Great enterprise support.
  • Scaling VMs horizontally is expensive.
  • Site UX can use an upgrade.
  • Searching for test and build information is cumbersome.
Sauce Labs is perfectly suited for any company or organization that needs to test on closed-source browsers such as Internet Explorer, Safari, and MS Edge. In addition, it is ideal for users that need high availability of automation test infrastructure as the VMs are always available if they are not being used.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Sauce Labs currently to manually test our applications in older browsers, namely IE 10 and 11. Since our applications must support these browsers, this is invaluable to our QA process. In the past, we have also used it for running automated Selenium tests.
  • SauceConnect is a great tool for testing your local instance for quick results.
  • UI is simple and easy to understand.
  • Team management tools are good for department leaders.
  • I think there could be better documentation (i.e. examples) for implementing automated tests.
Sauce Labs is well-suited for teams with dedicated QA testers and automation engineers. While other teams can use the manual testing, to get the full experience out of it, you'll really need some dedicated resources. With that said, I have pushed for Sauce Labs at every company I've been at for the last 4 years and will continue to do so! It's a great product.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Sauce Labs very extensively to run Mobile Application test cases in different version and simulators. In our organisation, we have multiple departments and multiple modules, almost all modules use Sauce Labs to execute Mobile and Web test cases. Sauce Labs majorly played an important role in executing mobile cases.
  • Running mobile test cases in different environments.
  • Running WEB browsers tests on different versions.
  • I like Sauce Labs recordings for easy debug.
  • Even looking into failure logs helped me a lot.
  • Running IOS, Android tests execution is slower.
  • We cannot run proxy tests on Sauce Labs.
  • A11y scanning needs to be implemented in the tool.
In executing tests on different environments very very easily. Screen recordings helped a lot in debugging failed tests.
Johnathan Do | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Sauce Labs is used on many projects here at BrightInsight. For my project specifically, we are mainly using Sauce Labs to manually execute tests on iOS and Android devices. We are using the real cloud devices to test in Dry Run and Formal Verification on specified iOS and Android OS versions of these devices. We load our APK and IPA files into Sauce Labs and then run them on the specified device in our test cases. Other groups are using Sauce Labs for automated testing especially with web browsers.

Key benefit is that it helps us with testing on devices we do not have, as buying all the mobile devices is costly and we are a startup. It's also helpful because Sauce Labs contains devices that are on Beta OS versions which is great!
  • Plethora of Real Cloud Devices.
  • Has devices with Beta OS versions installed on them.
  • Supports automated web app testing with numerous web browsers.
  • Visual testing with sauce visual for native mobile apps would be great.
  • Support to allow updating mobile apps from previous version to new version so that we can test the update process. Sometimes we want to show a "What's New" screen that gets triggered only if a user updates from an old native mobile app to a new native mobile app.
Sauce Labs is a great tool. It simulates native mobile apps really well although there is some latency. There is also some permission settings that we wish we can simulate and disable. It seems like calendar settings access for Android devices are automatically enabled but per a lot of Google and Apple developer documentation, apps should always ask for permission to access such details.
Pradeep Kurup (CSM, CSPO) | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
Sauce Labs is being used by both our Web dev and Native Mobile App dev teams as well as Testers and Business Analysts. Our subscription has a set of real (private and public) in addition to Simulators and Emulators. It is being used by the entire organization. Sauce Labs addresses our needs to test our responsive website on both mobile and various browser / os combinations...We are also testing our native on the Sauce Labs platform.
  • Allows us to install ipa and apk files on real devices as part of testing native mobile app.
  • Removes the need to maintain physical desktops for various browser / os combination testing for the website.
  • User management is pretty easy to use.
  • Setting up the dedicated network tunnel between Sauce Labs and Customer.
  • User Management.
  • Allow ipa and apk files to be installed on simulators and emulators.
  • Add accessibility testing features.
  • Add user experience measures.
  • Improve overall customer support, as I had to deal with a new sales rep everything 4 - 5 months.
Sauce Labs provides a cloud solution for both web and mobile platforms using different browser / os combinations as well as real devices plus simulators and emulators. Support both iOS and Android [platforms].

Sauce Labs used to be really good solution and of late we have experienced many interruptions starting from inability to onboard users to interruption services. On top of that their support team make changes which is not tested properly, which can impact customers like us and cause breakdown of services such as new user onboarding.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our Engineering department consists of over 30 teams and about one-third of them use Sauce Labs in their daily software development process. Each team uses Sauce Labs for different purposes, they include: Continuous Integration testing, A-B version testings with mobile browsers and web browsers, acceptance testing, UI defect troubleshooting, browser compatibility testing and load testing. Our company has given the software developer the main responsibility of software quality in our products, so we are very lean on QA and testers. This means we rely a lot on Sauce Labs automation tests to validate our builds, test environments, and production environments.
  • Sauce labs always has the latest versions of browsers available shortly after their release. This keeps our UI tests relevant and valuable because we are always testing the newest browsers available.
  • Sauce Labs' REST API is easy to use and very little effort was required on our side to integrate our systems with it.
  • The Sauce Labs UI is very easy to use. I can give an engineer a 5 minute demo on it and they are up and running on their own.
  • The User Management UI could use an upgrade, but I do think Sauce Labs is working on it.
  • Account Usage trends and analytics only goes back 60 days. I would like to see our company's usage since day 1.
  • Alerting integration with Slack, Hipchat and email would be nice to know when certain test failure conditions are met.
  • I have been using Sauce Labs for over 5 years. It is integrated in hundreds of UI automation tests I have running daily.
  • It has also been helpful for providing test acceptance during new builds and new feature development.
  • We have hundreds of UI regression tests in Sauce Labs which have eliminated some of the manual testing aspects of quality control.
  • Sauce Labs is also useful if you need to spin up an obscure OS and browser combination when you are trying to reproduce a customer filed bug.
  • We've used Sauce Labs for minor load testing scenarios and it has been very useful, but in cases when you need some serious production-type load tests, there are other tools that would provide a better and cheaper solution.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Used by teams throughout the organization for cross-browser UI testing.
  • Documentation/ease of use.
  • Reporting.
  • VM provisioning is amazingly fast.
  • Environmental errors are hard to diagnose (though maybe Selenium is the culprit rather than Sauce Labs?).
Best suited for a thorough testing strategy across all main platforms and browsers.
April 19, 2021

Sauce Labs Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use across the organization for testing the automated tests on a regular basis.
  • Live, automated and continuous testing available.
  • Testing on real and virtual devices.
  • Automate tests at every stage throughout the development cycle.
  • Improved dashboard for the test status.
  • Improvement in loading.
Live and automated tests made life easy.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using Sauce Labs across our Product Development organization. The account itself and the integration with our test infrastructure is managed by the QA organization. We use Sauce Labs to ensure we can validate all our automated tests across all the key browsers. We currently execute 55,000+ automated tests each month. We have recently started using the new E2E visual regression capabilities (screener).
  • We have a strong partnership with our account team. They are always willing to help us understand how we are doing, what the opportunity areas are, and are there new tools and capabilities we can take advantage of.
  • They have been a big advocate for the quality work we are doing in our company. This changed some of the perception within our own organization and I'm grateful for that.
  • Analytics are awesome and always help us understand how we can do better.
  • I've had four changes in account managers over the past couple of years. They ranged from super experienced/advocate to some that seems relatively junior/a bit removed. I understand this happens but clarity on what I can expect with these partnerships would be valuable. What I've gotten in the end has varied dramatically.
Sauce Labs is obviously great for ensuring you can validate all your tests against cross browsers. This was our first priority as an organization and have been very happy with the ease with which we were able to integrate with Sauce Labs, the stability of the platform, and the analytics provided on our test runs.
ROHITH REDDY | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Sauce Labs to run our automated testcases.
  • Reporting.
  • Usability.
  • Varieties of environments.
  • Downtimes.
  • Ease of adoption.
Very well suited for scenarios where in an automation engineers needs to test the end to end flow of the application to verify the correctness of new features. Useful for both the mobile and browser testing. The headless feature is also quite useful for quick execution of testcases in the required environment.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Used for Software Engineering (R & D), for automated testing and QA.
  • Automated testing.
  • Multi OS support.
  • Multi device support.
  • Needs infra support.
  • May be tough to integrate.
For QA and automated testing.
Not appropriate if existing infrastructure is not suitable.
Praveen Channapatna Subbarao | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Sauce Labs is used for QA automation. Along with it we have leveraged to use it for product and development support for device debugging.
  • All smoke tests are run in Sauce Labs.
  • All device testing of apps happens in Sauce Labs.
  • Evaluating AutonomIQ for script less automation.
  • Frameworks for automation - pre built to get teams start off on automation.
  • Scriptless automation in App space as 50% of traffic is mobile now.
Definitely would recommend given the service provided.
Hemang Shah | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We support multiple browsers and we run our automation tests on Sauce Labs on different browsers. We can target different browser version.
  • Multi browser testing.
  • API testing.
  • It will be helpful if we can run some internal cert based tests on Sauce Lab.
We widely use Sauce Labs for cross-browser testing. It is useful to see the test execution and replay it over again. It also does not tie up the user computer which increases productivity. We can run automation as well as manual test to verify browser behavior. Multiple team members can run the tests on it simultaneously.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Allows testing across all phases of development by all members of a cross functional team. Easy to access and use by all with little knowledge of Sauce Labs via the UI.

  • Maintenance costs of devices including upgrades, software updates, malfunctions.
  • Device shortage via use of public devices.
  • Device sharing and collaboration.
  • Access to devices during pandemic.
  • Range of devices are almost endless.
  • Combination of OS, Browser and browser versions are more than satisfactory.
  • Logs of every type at your fingertips.
  • Updates to the core could be better communicated.
  • Documentation can be outdated in certain places. Like broken links or now irrelevant.
  • Chat function would be nice as support even if it's a bot.
Well suited:
  • You know which set of core devices you need as a company which would then become your private devices. Also the ability to swap devices for new ones annually is most useful and cost efficient.
  • Other devices that are used less often can then be used from the public set of devices.

Not quite suited for the scenario where speed and framerate are the utmost importance.