Nancy Cheng | TrustRadius Reviewer
Updated January 16, 2018


Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sauce Labs

Sauce Labs is used for our Selenium tests for our web application. It is integrated with Jenkins and helps provide an environment so it can be run separately from the pipeline. There was a previous issue that our pipeline would time out when we ran our test because it took too long. With Sauce Labs, we were able to resolve this issue.
  • Supports multiple browsers
  • Pricing
  • Increase the number of software release cycles
The Sauce Labs environment I feel is quite secure. I don't see an issue with the security.
Sauce Labs has allowed my team to implement automated testing into our pipeline that would not have been possible without Sauce Labs.
It requires too much time and resources to run a platform similar to Sauce Labs. Our company felt the making our own platform was too time consuming and would rather want to depend on another product.
Sauce Labs is very suited for DevOps especially the concept of continuous integration and continuous deployment. It allows testing to be integrated with the application and allows for reliable testing. However, the pricing is less than desirable which has made using Sauce Labs quite limited in my company. Some teams use it and some don't since it could add up in the project budget.

Evaluating Sauce Labs and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
Mostly for our company, pricing has been a big issue and a main factor in deciding which tool to use. Sauce Labs reputation has helped and compatibility with Selenium has been one of the main factors since our company mostly has web applications.

Using Sauce Labs

  • Integrating Sauce Labs with Jenkins for automated testing
  • Unit testing rather than just functional testing

Sauce Labs Implementation

I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started.
  • Allowing access to other teams

Sauce Labs Support

The support is good for Sauce Labs. It is hard to get an initial response but the support has cleared our issues with Sauce Labs. Sometimes we have to follow up and it's hard to get a hold of the team initially. Once we get a hold of the team, the issues are always resolved.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Support cares about my success
Slow Initial Response
There was a lunch and learn for Sauce Labs and it was a great introduction for the product. Even though it was only a lunch and learn, the team asked if anybody had any issues and was willing to follow up with our team's issue even though it was only a lunch and learn.

Using Sauce Labs

The dashboard is very easy to use. I think the dashboards give great information on how the tests are running. However, I think I have a shallow understanding of Sauce Labs and cannot give an appropriate review. Overall, my experience using Sauce Labs has been enjoyable and it was easy to learn for the first time.
Like to use
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Lots to learn
  • The dashboard is very convenient