OpenText XM Fax vs. PolicyManager

XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The part I like the most is our staff not having to log in to view policies. We have so many passwords to remember having this convenience is a big satisfier.

• Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
• XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
• XM Fax provided onsite sales support for sales and technical training.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• If I ever have any technical issues or questions the support team is great at getting back to me very quickly. I also like all the resources available to help as well.
• Policy reports, there are so many to choose from. These reports help me track several different things in the system. Compliance, attestations, past due, and so much more.
• Another plus for me is being able to add linkages to outside programs like TJC and Elsevier. Linking these to policies saves a lot of time.

• Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

• The program doesn't work well with Chrome, would like to see that fixed. We have several staff members that use Chrome.

Overall this program is great. I am continuously in the program and find it very simple to use. I do have some staff that struggle, only because they are not in the program as often as I am

XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.

• I m not sure on pricing or how XMedius is pricing solutions now
• Cloud-based / vs On-Prem I think my vote always goes for on Prem
• ROI (not my field)

• The program has kept us compliant on reviewing and updating all of our policies.