OpenText ZENworks Service Desk vs. Spiceworks Help Desk
OpenText ZENworks Service Desk vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText ZENworks Service Desk | N/A | OpenText™ ZENworks Service Desk is an ITIL-based service desk solution that integrates with Unified Endpoint Management. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
OpenText ZENworks Service Desk | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OpenText ZENworks Service Desk | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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OpenText ZENworks Service Desk | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText ZENworks Service Desk | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
OpenText ZENworks Service Desk | Spiceworks Help Desk | |
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Likelihood to Recommend | OpenText No answers on this topic | Spiceworks Ziff Davis |
Pros | OpenText No answers on this topic | Spiceworks Ziff Davis |
Cons | OpenText No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | OpenText No answers on this topic | Spiceworks Ziff Davis |
Usability | OpenText No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | OpenText No answers on this topic | Spiceworks Ziff Davis |
Support Rating | OpenText No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | OpenText No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | OpenText No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | OpenText No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |